Business Systems Analyst

Federal Reserve System • Cleveland, OH

10d

About The Position

The Federal Reserve Bank of Cleveland’s mission is to foster the stability, integrity, and efficiency of the nation’s monetary, financial, and payment systems while representing the Fourth District perspectives. As part of the nation’s central bank, we are a team of mission-driven professionals who are committed to serving with excellence. Our core values are: Build Trust Every Day, Own Our Actions, Collaborate with Intention, and Be Open to Change. For twenty-six years in a row, we’ve been named “One of Northeast Ohio’s Best Places to Work” by North Coast 99. This prestigious award honors organizations with outstanding employment practices, including compensation, benefits, training, recruitment, retention, community services, and employee communications. Follow us on LinkedIn, Twitter, Instagram, and our YouTube channel – Cleveland Fed To be considered for this role, candidates must be a U.S. citizen. This role has responsibility for the oversight and execution of the Treasury Services Incident Management program. You will be responsible for analyzing, designing and implementing incident management processes and systems within the organization. Your role will involve identifying, assessing, reporting, and assisting in resolving incidents to ensure efficient business operations and minimal disruptions. As a business systems analyst you will support a variety of Treasury Services business lines, primarily the Collection Information Repository and TLH with future involvement in Pay.gov and other Treasury Services programs. You will leverage various tools and sources of data to assist in overseeing daily responsibilities, as well as identify opportunities for improving the operational excellence of all accountable programs by ensuring objectives of individual team members are met. Knowledge and skills in using business intelligence tools (such as business objects) will be critical to the function as well as assisting in further developing data analytics capabilities for all other RCM programs. This role requires a high level of collaboration and communication across multiple sites, programs, and organizations. In addition, this role requires on call support on a rotational basis including potential after hours/weekend needs should issues arise.

Requirements

• Bachelor's Degree with 3+ years of professional work experience or Associate's Degree with 5+ years of professional work experience.
• Knowledge of regulations, procedures, and practices of a specific discipline.
• Experience in requirements gathering, process modeling, and system design.
• In-depth knowledge of incident management frameworks and best practices.
• Proficiency in incident management tools and systems, such as ServiceNow, Everbridge, or Jira.
• Excellent communication and interpersonal skills with the ability to collaborate effectively with cross-functional teams.
• Able to perform complex independent research.

Nice To Haves

• SAP Business Objects is preferred.

Responsibilities

• Analyze and assess incident management processes to identify areas for improvement and optimization.
• Design, develop, and implement incident management systems and tools to streamline incident resolution procedures.
• Assist in defining and documenting incident management procedures, including escalation paths, response times, and resolution criteria.
• Assists departments with developing business case justification for new or enhanced application software.
• Develops concise system requirements and use cases for use in development processes to support new or enhanced business functionality.
• Assists with the functional testing and/or quality assurance testing during the development cycle helping to ensure that the developed solution meets the business requirements.
• Provides training and documentation to the stakeholders during all phases of the Software Development Lifecycle.
• HVA for primarily supporting a high value asset.
• Provides effective and timely communication to all levels of the organization and project stakeholders.
• Provides analytical support through review of various data sources, make recommendations, and prepare periodic reports, including financial and performance related reports.
• Schedules and facilitates meetings as required.
• May coach and mentor other business analysts.
• Performs other duties as assigned or requested.

Benefits

• The Cleveland Fed offers benefits to support overall health and financial security.
• Learn more about our benefits here: https://www.clevelandfed.org/careers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level