Business Systems Analyst

King County•Seattle, WA

12d•Hybrid

About The Position

Fleet Services is seeking an experienced Business Systems Analyst to support the division’s business processes, systems, and reporting capabilities. This position will work closely with a wide range of team members to provide technical support to the division’s line-of-business specific technologies, while also providing analytical support to help business owners optimize their value streams and ensure their technological and reporting needs are met. Our ideal candidate will possess strong technical competencies for SaaS-style technologies, demonstrated analytical skills, and the ability to work both vertically and horizontally within teams to pair business needs and requirements with technology solutions. This position will work closely with Fleet’s Management Team, Fleet’s Business Systems Analyst – Principal, external vendors, and other stakeholders and report directly to the Deputy Division Director. If you have a passion for optimizing business processes, systems, and enjoy data reporting, then we want to hear from you! ABOUT FLEET SERVICES DIVISION The Fleet Services Division manages King County’s portfolio of vehicles and equipment. The team performs acquisition, maintenance, repair, replacement, and disposal of approximately 3,000 fleet assets for the County’s services associated with the Sheriff’s Office, Public Health, Roads, Parks, Wastewater, Water and Land Resources, and other agencies. The division manages two maintenance shops which include robust storerooms of automotive parts, materials, and construction supplies as well as several technicians working in the field to support remote customer sites. In addition, the Fleet Division is responsible for the disposition of the county’s personal property assets, which includes a surplus warehouse in Georgetown. Disposal methods can include re-use within the county, donation to verified and approved non-profits, and sales through online portals or sealed/negotiated bids. The mission of the Fleet Services Team is providing exceptional customer service in the delivery of equitable, sustainable, and dependable fleet solutions. To learn more about Fleet, please visit our website at: Fleet Services Division - King County, Washington .

Requirements

Demonstrated experience with business processes and systems to analyze, sustain, improve, and optimize business solutions.
Comfortable interacting with SaaS technology solutions and have experience with enhancements, integrations, and configurations of low to moderate complexity.
Ability to interact with a broad range of stakeholders to understand their business needs and requirements, draft a menu of technical solutions to meet those needs and requirements, implement the desired solution(s), test the effectiveness of solutions, and help with future enhancements.
Ability to investigate, resolve, and escalate technical problems and develop recommendations for resolution in collaboration with technology partners and other stakeholders.
Demonstrated experience interacting with, and analyzing, raw data and building visual dashboards using PowerBI or other visualization tools.
Demonstrated experience using communication, interpersonal, and organizational skills to support project teams, including staff at all levels and the ability to manage competing perspectives to produce key deliverables.
A basic understanding of project management principles.
Apply a lens of equity and social justice in their work and demonstrate inclusive behaviors as a team member.
Ability to apply continuous improvement process principles such as (LEAN) and have experience facilitating process improvements.
Demonstrate the ability to develop and present effective oral and written presentations to a variety of audiences.
Ability to communicate respectfully and effectively, both orally and in writing, with individuals from diverse backgrounds.
Knowledge of PowerBI reporting and SQL.

Nice To Haves

VBA experience, or the ability to quickly learn, is strongly desired.

Responsibilities

Support, maintain, optimize, and provide general technical support to the division’s line-of-business specific technologies.
Troubleshoot and triage problems with technologies, including permissions, core functionality, reporting, and other problems.
Understand business needs and requirements and translate those into technological solutions.
Create, maintain, and optimize PowerBI dashboards, with support from other DES and Fleet staff.
Interact and collaborate with a wide range of internal and external stakeholders, vendors, and partners, sometimes in ambiguous settings with competing interests.
Support projects of varying sizes, scopes, and complexities as a technical SME.
Produce analyses and other deliverables.
Other duties, as assigned.