Business Systems Analyst, Information Technology Services (Exempt)

Benefis Hospitals•Great Falls, MT

22h

About The Position

Benefis is one of Montana’s largest and premier health systems, and we are committed to providing excellent care for all, healing body, mind, and spirit. At Benefis, we work hard to support our employees in every aspect of their careers by offering outstanding benefits and compensation, state-of-the-art facilities, and multiple growth opportunities. The only thing missing is you! An entry-level role that supports the implementation and maintenance of Epic and related business applications. Working under the guidance of senior analysts, this position helps ensure system stability, assists with workflow optimization, and provides first-line support to business teams. Assists with the configuration, testing, and deployment of Epic and related applications. In this role, the analyst supports system updates, change management activities, and documentation requirements, while performing basic troubleshooting and escalating more complex issues as appropriate. Work closely with business teams to gather information about operational needs and help translate those needs into technical requirements that align with Epic’s model system. In addition, the analyst contributes to training by preparing user guides and tip sheets, assisting with group sessions, and offering one-on-one support. Throughout these responsibilities, the analyst is expected to maintain compliance with regulatory standards such as HIPAA and uphold a professional, service-oriented approach to supporting business users. Demonstrates the ability to deal with pressure to meet deadlines, to be accurate, and to handle constantly changing situations. Demonstrates the ability to deal with a variety of people, deal with stressful situations, and handle conflict. Will perform all job duties or job tasks as assigned. Will follow and adhere to all requirements, regulations and procedures of any licensing board or agency. Must comply with all Benefis Health System’s organization policies and procedures.

Requirements

Associate’s degree required; equivalent combination of education and work experience may be considered.
Minimum of one (1) year of experience in a healthcare or equivalent setting.
Basic knowledge of EMR/ERP and business applications, including system functionality, configuration, workflows, and end-user equipment.
Must complete all required Epic coursework and obtain applicable certification within three (3) months of assignment.
Strong verbal and written communication skills.
Ability to work collaboratively in a dynamic healthcare environment.
Willingness to learn and adapt to new technologies and processes.

Nice To Haves

Experience in billing, coding, patient access, or ERP work is strongly preferred.
Experience with a primary healthcare EMR vendor (e.g., Epic) is preferred.

Responsibilities

Supports the implementation and maintenance of Epic and related business applications.
Ensures system stability.
Assists with workflow optimization.
Provides first-line support to business teams.
Assists with the configuration, testing, and deployment of Epic and related applications.
Supports system updates, change management activities, and documentation requirements.
Performs basic troubleshooting and escalates more complex issues as appropriate.
Works closely with business teams to gather information about operational needs and translate them into technical requirements.
Contributes to training by preparing user guides and tip sheets, assisting with group sessions, and offering one-on-one support.
Maintains compliance with regulatory standards such as HIPAA.
Upholds a professional, service-oriented approach to supporting business users.
Deals with pressure to meet deadlines, to be accurate, and to handle constantly changing situations.
Deals with a variety of people, stressful situations, and handles conflict.
Performs all job duties or job tasks as assigned.
Follows and adheres to all requirements, regulations and procedures of any licensing board or agency.
Complies with all Benefis Health System’s organization policies and procedures.