Business Systems Analyst II - Information Technology

Pima County • Tucson, AZ

1d • $63,544 - $88,961 • Onsite

About The Position

ITD is seeking a Senior Business Systems Analyst (BSA II) to be a member of our Customer Service Delivery Model and join a team of BSAs supporting various Pima County departments. This role involves close cooperation and coordination across the entire IT Department, with particular focus working with technical and non-technical resources in the analysis of processes, communication across IT and to non-technical users and leadership in the implementation of processes or applications. The successful candidate will be self-motivated, thorough with attention to detail, enthusiastic, always learning, and able to work effectively with technical specialists, business specialists, and customers. We offer an opportunity to apply and expand your skills, work in a supportive team environment, and advance your career. Bring your energy, enthusiasm, professionalism, and drive for continuous improvement—and help make a difference in your community by supporting the mission of Pima County government. This is an in-office position located in Tucson, AZ, and cannot be remote. The Information Technology Department is unable to provide visa sponsorship for this position.

Requirements

• Four years of experience in business process analysis or computer hardware, software or database development, maintenance, or testing. (Relevant professional level experience and/or education from an accredited college or university may be substituted.) OR: One year of experience in a Pima County Business Systems Analyst I or related classification as determined by the department head at the time of recruitment.
• Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application.
• Valid driver license is required at time of application. Valid AZ driver license is required at time of appointment.
• The successful applicant will be subject to a 39-month DOT Motor Vehicle Record review to determine applicant’s suitability to operate county vehicles in accordance with Pima County administrative procedures.
• Some positions may require completion of a satisfactory personal background investigation by the court or law enforcement agencies, due to the need for access to County Attorney and Court facilities, records, and communication systems.
• The County requires pre-employment background checks. Successful candidates will receive a post-offer, pre-employment background screening to include verification of work history, education, and criminal conviction history.
• A prior criminal conviction will not automatically disqualify a candidate from employment with the County.

Nice To Haves

• Minimum one (1) year experience in IT applications supporting and administering various business system applications.
• Minimum one (1) year experience gathering and documenting requirements.
• Minimum one (1) year experience in analysis of current business processes, development and documentation of new business processes, gaining acceptance of the new or modified business process, and implementing revised and new business processes.
• Minimum one (1) year experience working in an environment with multiple customers, both internal and external to their organization, who have a wide range of complex business requirements in an IT context.

Responsibilities

• Engages with multiple Pima County departments or elected officials Subject Matter Experts (SMEs) to gain understanding of how the entities operate to deliver on its mission.
• Researches and documents the technical tools (hardware and software) that enable business operations for multiple departments and/or elected officials.
• Identifies and documents areas of operational improvement that can be gained via changes in technology.
• Communicates proposed changes in technology to technical teams and/or third-party vendors for design, development and deployment via requirements definition documents, work items in a work management tool, visual representations, and oral presentations.
• Coordinates requirements definition and business case for change with multiple departments and/or elected officials SMEs.
• Provides status updates to leadership in oral and written form.
• Executes project management techniques (Agile, Waterfall, etc.) to ensure efficient and effective delivery of technical solutions for multiple departments and/or elected officials.
• Effectively negotiates for viable solutions to technical, process and priority conflict resolution.
• Serves as a team member to deliver technical solutions on larger projects and/or for multiple departments.

Benefits

• competitive salaries
• generous health insurance coverage
• retirement plans
• flexible work schedules
• a generous family leave policy
• wellness programs
• opportunities for professional advancement through training programs, workshops, and educational reimbursement programs
• County-wide employee recognition program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed