Business Systems Analyst

DTCC • Coppell, TX

9d • Hybrid

About The Position

Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve. The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance. Being a member of IT FinSight Delivery team, this role serves as a Business Analysis lead for DTCC’s Enterprise Resiliency Dashboard (ERD) and PagerDuty platforms, driving the translation of incident management needs into scalable, automated, and insight-driven capabilities. You will play a critical role in shaping product direction, accelerating delivery, and enabling data-driven decision-making and operational excellence across incident management and resiliency functions.

Requirements

• Minimum of 4 years of related experience
• Bachelor's degree preferred and/or equivalent experience
• Fosters a culture where honesty and transparency are expected.
• Stays current on changes in his/her own specialist area and seeks out learning opportunities to ensure knowledge is up-to-date.
• Collaborates well within and across teams.
• Communicates openly with team members and others.
• Resolves disagreements between colleagues effectively, minimizing the impact on the wider team.

Responsibilities

• Translate business and stakeholder needs into well-defined user stories and backlog items aligned to ERD roadmap priorities
• Define clear acceptance criteria and ensure readiness for development (Definition of Ready)
• Drive backlog refinement sessions with Product Owner and engineering teams to ensure shared understanding
• Lead agile ceremonies (sprint planning, stand-ups, retrospectives)
• Partner with QA teams to define test scenarios and validate business functionality
• Support UAT cycles with business stakeholders and ensure requirements are met
• Collaborate with project team, product management, and stakeholders on assigned aspects of the project
• Participate in the estimation of resource needs and schedule of work through interactions with related stakeholders
• Understand and apply industry-specific best practices & standards

Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree