Business Systems Analyst (18-months)

SMS Equipment Inc.•Acheson, AB

1d•CA$75,000 - CA$80,000•Hybrid

About The Position

At SMS Equipment, our Business Systems Analysts play a critical role in connecting business operations with technology solutions. Reporting to the Director, Business Relations and Applications, the Business Systems Analyst - Service partners with business owners to implement and optimize business processes supported by enterprise systems and technologies. This position focuses on improving end-to-end business processes through analysis, documentation, system support, risk management, and continuous improvement initiatives. This is a temporary role starting in September for approximately 18 months.

Requirements

Diploma, certificate, or post-secondary education in a related field.
5+ years of experience in business analysis, systems support, or process improvement.
Experience gathering requirements and translating business needs into practical solutions.
Strong analytical, problem-solving, and communication skills.
Knowledge of business processes, reporting, internal controls, and compliance requirements.
Ability to build relationships and work effectively with technical teams, business leaders, and end users.
A customer-focused approach and commitment to continuous improvement.

Nice To Haves

Bilingual in English and French.
Experience supporting ERP environments.
Knowledge of BI, reporting, or analytics solutions.
Experience with JSOX compliance or internal control frameworks.
Exposure to service operations within heavy equipment, industrial, or related industries.

Responsibilities

Partner with business leaders to analyze, document, and improve service-related business processes.
Lead workshops and discussions to identify process improvement opportunities, system requirements, and operational efficiencies.
Support and optimize enterprise applications, including ERP, service management, reporting, and warranty systems.
Provide Level 3 support for complex business systems issues and assist with issue resolution and root-cause analysis.
Collaborate with project teams on requirements gathering, impact assessments, testing, and solution implementation.
Ensure business processes align with internal controls, compliance requirements, and risk management standards.
Support change management activities through training, communications, and user adoption initiatives.
Provide guidance on emerging technologies and how they can improve business operations and customer service.