Business Systems Analyst/Tester

CACI International • Arlington, VA

5d • $72,700 - $149,200 • Onsite

About The Position

CACI is seeking a professional, customer-oriented Business Systems Analyst/Tester to support implementation of Momentum, a Commercial-Off-the-Shelf (COTS) financial system. The role is part of a Tier 2 support team and serves as the primary point of contact for escalated issues from Tier 1 involving Momentum Financials, related interfaces, and reports. The analyst provides advanced technical support for complex system errors, configuration challenges, and user access permissions; manages escalated tickets from diagnosis through resolution; and documents and communicates actions and solutions to relevant stakeholders. The role also involves root cause analysis of recurring or complex problems and collaboration with technical and functional teams to recommend and implement long-term fixes. The position is full-time and onsite at a secure facility in Rosslyn, Virginia, with up to 10% travel.

Requirements

• U.S. citizenship and an active Top Secret or TS/SCI clearance; must be SCI eligible.
• Bachelor's degree in a related field and 3 to 6 years of related experience.
• Experience with Momentum Financials, including configuration and troubleshooting.
• Ability to document technical issues and resolutions clearly and concisely.
• Ability to communicate effectively with technical and non-technical teams.
• Strong understanding of IT support processes, ticket management, and incident escalation workflows.
• Strong organizational skills and ability to manage multiple tickets and priorities efficiently.
• Excellent problem-solving skills, including root cause analysis and development of long-term solutions.
• Willingness to work full time onsite in a secure facility in Rosslyn, Virginia.

Nice To Haves

• Experience with Jira or another ticket-tracking support tool.
• Ability to write and execute SQL queries.
• Experience with DoD Financials.
• Familiarity with configuration of Momentum subsystems.

Responsibilities

• Handle escalated Tier 1 issues involving Momentum Financials, related interfaces, and reports as the Tier 2 team's primary point of contact.
• Provide advanced technical support and troubleshoot complex system errors, configuration challenges, and user access permissions.
• Manage the full lifecycle of escalated tickets, from initial diagnosis through resolution.
• Clearly document actions and solutions and communicate them to relevant stakeholders.
• Conduct root cause analysis for recurring or complex problems.
• Collaborate with technical and functional teams to recommend and implement long-term fixes.

Benefits

• Flexible time off benefit.
• Learning resources and learning and development opportunities.
• Healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level