Business Systems Analyst - Servicenow & ERP
About The Position
SCOPE: Christensen, Inc. is a privately held, mid-market fuel, propane, and lubricants distributor operating across the western United States. As the organization continues to modernize and scale its systems landscape, there is a need for a Systems Analyst Admin & ERP to provide hands on, ticket driven operational ownership of core enterprise platforms. This role sits within the Finance & Accounting Applications & Systems Team (FAAST), a centralized team supporting 15+ financial and business systems and the integrations between them. The Systems Analyst Admin & ERP is responsible for day-to-day support, configuration, and optimization of enterprise ERP platforms, while also supporting a broader portfolio of integrated systems through ticket-based intake and troubleshooting. The role operates in a fast-paced, high-visibility environment and requires strong prioritization, independent judgment, and close collaboration with Finance, Accounting, Operations, and IT stakeholders.
Requirements
- BA/BS in Business, Information Systems, or equivalent practical experience.
- Experience working in a ticket-driven, multi-system support environment.
- Experience supporting integrations, APIs, and data mapping.
- Working knowledge of SQL for troubleshooting and validation.
- Strong analytical, troubleshooting, data validation, basic mapping and communication skills.
Nice To Haves
- ERP implementation or system transition experience.
- Familiarity with Excel, ServiceNow reporting, or automation platforms.
Responsibilities
- User Support & Ticket Management Own and manage a high volume ticket queue across ERP, ServiceNow, and integrated systems.
- Serve as a primary point of contact for ServiceNow and ER related help tickets, ensuring timely resolution and clear, professional communication.
- Triage, manage, and resolve help tickets across multiple financial and business systems supported by FAAST, escalating or partnering with other teams as appropriate.
- Balance ticket workload across systems while meeting service expectations and minimizing business disruption.
- Administration & Enablement Act as the primary analyst responsible for day-to-day administration, configuration, and support.
- Configure, test, and support functionality including forms, workflows, roles, permissions, and data structures.
- Support enhancement requests, backlog items, and continuous improvement initiatives aligned with business priorities.
- Identify opportunities to streamline processes, reduce manual effort, and improve user experience through capabilities.
- ERP System Support Provide hands-on ERP support including transactional troubleshooting, data validation, and user access management.
- Partner with finance, accounting, and operations teams to resolve ERP issues impacting critical business processes.
- Support ERP transition and modernize activities as platforms evolve.
- Integrations, APIs, Coding & Data Mapping Support and troubleshoot system integrations, including API based data exchanges between ERP and other financial systems.
- Assist with data mapping, validation, and transformation logic to ensure accurate data flow.
- Execute advanced SQL queries to support troubleshooting, validation, and reporting.
- Maintain integration and system documentation.
- Stakeholder Collaboration Work directly with business users to understand system issues, document requirements, and deliver sustainable solutions.
- Maintain data accuracy across supported systems and proactively resolve discrepancies.
- Create and maintain system documentation and job aids to support scalability and audit readiness.
- Assume other responsibilities as assigned.
- LEADERSHIP & TEAM REACH Collaborate with stakeholders on requirements, enhancements, and training efforts.
- Support accountability, consistency, and continuous improvement within FAAST.
- Operate independently while aligning work with team priorities, governance standards, and roadmap direction.
- Contribute positively to cross-functional partnerships and model Christensen’s core values.
Benefits
- Health Insurance Benefits: Medical, Dental, Vision, plus Ancillary Plans.
- Flexible Spending Accounts for Health and Dependent Care, and Health Savings Accounts.
- Company provided long term disability and up to $50,000 of life insurance.
- 401(k) plan with a generous company contribution.
- Paid time off in addition to 7 company paid holidays.
- Parental Leave Program.
- Employee Assistance Program.
- Employee Recognition Program.
- Employee Referral Bonus Program.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
