Business Systems Analyst Senior

City of Charlotte•Charlotte, NC

1d•Hybrid

About The Position

The City of Charlotte is seeking a Workday Administrator to provide tier two support for the City’s Workday ecosystem and related third-party applications. This role involves collaborating with stakeholders in Human Resources, Finance, Procurement, and Budget to support the development, maintenance, and enhancement of core functionality and Business Processes. The administrator will actively participate in operational incident management, troubleshooting, and raising tickets with application suppliers. They will also engage in collaborative Scrum team cadences, supporting Agile Methodology for the continuous improvement of the city’s Workday application and other third-party applications. Responsibilities include supporting weekly and bi-annual release processes, participating in Automated Testing reviews, developing new test cases, and documenting business requirements, acceptance criteria, and testing outcomes. Additionally, this role acts as a Subject Matter Expert for Timekeeping, Scheduling, and Absence Management solutions, maintaining configurations, business processes, and system settings, troubleshooting incidents, engaging with stakeholders, leading the timekeeping application roadmap development, and representing their support areas within the city’s Governance Team activities.

Requirements

High School Graduate or Equivalent and five (5) years of related work experience or 2 Year College Degree and three (3) years of related work experience or Bachelor’s degree from an accredited college or university in Information Technology, Computer Science, or a related field and one (1) year of related work experience
Any equivalent combination of training, education, and experience that provides the required skills, knowledge, and abilities.
Advanced understanding of Workday platform capabilities and technical operations.
Strong problem-solving skills with the ability to troubleshoot technical issues effectively.
Excellent communication skills, with a focus on collaboration and information sharing.
Experience with JIRA and Agile Project Management Framework.

Nice To Haves

Three (3) to Five (5) of experience with time keeping and scheduling applications/systems administration, including specific experience with Kronos and Workday applications.
Two (2) or more years of timekeeping Application or Workday Time Tracking/Absence/Scheduling module Support Experience.
Workday Pro Time Tracking Certification or Workday Pro Absence Certification
Experience with system performance auditing and optimization techniques.
Familiarity with Workday tools such as Workday Extend and OX2.0.

Responsibilities

Configures, maintains, and optimizes business processes across core functional areas of HCM, Financials, Procurement, and Budget, including the review and maintenance of Business Processes, condition rules, and notifications.
Performs overall system configuration and maintenance, with an understanding of the overall access and security model.
Conducts regular Incident Management activities for all applications within the Workday ecosystem, including daily ticket triaging, troubleshooting, escalation of issues to Suppliers as needed, and collaborative solutioning with Functional counterparts.
Upholds and ensures data accuracy and integrity through regular monitoring, troubleshooting, and routine audits.
Stays abreast of best practices around the configuration and management of business processes and system settings and configurations.
Stays current with best practices for configuring and managing business processes, system settings, and related components.
Utilizes a diverse set of resources to aid in the rapid resolution of issues when they arise and stays abreast of documented system issues and alerts.
Provides consultations, guidance, and training to end-users around the use of various system functions, including business processes and reporting, to support effective system utilization and compliance with internal city policies and procedures.
Creates and maintains system documentation and end-user guides, including configurations, standards, and tier-two support processes—in collaboration with functional teams.
Supports regular application upgrades such as new releases and/or equipment become available.
Identifies and mitigates cross-functional impacts for fixes and new application enhancements.
Documents business requirements, acceptance criteria, and identified outcomes, and participates in and documents testing activities and results for assigned tickets.
Collaborates in sprint planning, capacity evaluation, and identification of key support resources needed to successfully complete agreed-upon sprint deliverables/release items.
Conducts and documents thorough testing and refines work to meet business requirements and overall application quality standards.
Participates in self-organizing scrum team cadences, building trust with functional counterparts, and bringing value through awareness of system cross-functional touchpoints and best practices.
Integrates customer feedback, proactively removes obstacles, and addresses issues at the lowest level whenever possible; escalates to leadership early with recommended solutions, when necessary, while continuously improving processes and procedures.
Attends Weekly Change Control Board meetings and participates in weekly and Bi-Annual Release processes in collaboration with key functional stakeholders.
Reviews weekly release notes for impacts on supported functional areas, including fixes, retirements, and new feature releases.
Participates in regular professional development and networking opportunities within the Workday ecosystem to monitor trends, issues, functionality retirements, and new feature releases.
Executes quality assurance by designing test plans, performing tests, and documenting issues through resolution.
Supports regular application upgrades as new releases and/or equipment become available.
Stays current on Workday best practices, advocates for system improvements, and ensure system compliance with policy and regulatory standards.
Supports Disaster Recovery readiness for Workday applications through failover/failback planning, execution, and stakeholder coordination, such as suppliers.
Partners with various teams within Innovation & Technology and across the city to maximize the City’s investment in Workday and ensure multilevel engagement of customers.
Identifies additional stakeholders where appropriate to ensure solutions address downstream and cross-functional impacts and needs.
Proactively responds to customer inquiries and tickets (same or next business day) to support the timely resolution of issues, in a professional manner.
Coordinates with suppliers to ensure efficient operations.
Collaborates with cross-functional teams on project planning, design, and implementation of new modules or features.
Engages in assigned Project activities, including participation in procurements, requirements development, evaluation of proposed solutions, design activities, testing, training, and rollout/implementation of new modules, features, or applications.
Conducts regular support and maintenance of the City’s timekeeping application, including business processes, database objects, integrations, and reporting.
Creates and maintains interfaces to exchange data with Workday and enable business processes in Kronos.
Designs, upgrades, and maintains database objects in the database for Kronos interfaces.
Creates and maintains custom reports to support processes and procedures, using SQL Server Reporting Services.
Champions system enhancements and adoption of new features to city stakeholders, to leverage new or improved functionality.
Maintains and executes the City’s timekeeping application updates, ensuring testing is conducted in a timely manner by key stakeholder groups.
Coordinates and facilitates regular meetings and activities for the City’s Kronos Governance Team.
May oversee work quality, training, instructing, and work assignments, and provide guidance to colleagues.