Business Systems Analyst Senior – Digital Employee Experience (DEX Ops)

BAE Systems•Charlotte, NC

1d•$88,189 - $149,922•Hybrid

About The Position

This role is essential to accelerating our transformation from reactive IT support toward a proactive, preventative, and ultimately strategic Digital Employee Experience (DEX) capability. You’ll collaborate with a small, high‑impact team focused on reducing digital friction, improving IT efficiency, empowering support teams, and enabling predictive and self‑healing digital operations across the enterprise. Your work will directly enhance how employees interact with technology every day — from device performance to workflow automation to intelligent experience insights. If you love building tools, shaping data, automating the tedious, and connecting technical improvements to meaningful business outcomes, this role is for you. Our DEX‑Ops program is driving a multi‑year maturity journey: Reactive+ → Proactive → Preventative → Strategic. We are building the workflows, automations, remote actions, AI‑driven insights, dashboards, and integrations that enable IT to shift from fixing tickets to preventing disruption, measuring SLAs to measuring productivity & sentiment, isolated tools to integrated, data‑driven operations, and reactive support to proactive & preventative improvement. The Digital Platform Developer is the technical engine behind this evolution — creating the digital assets, automations, and experience insights that power a modern, friction‑free digital workplace.

Requirements

Bachelor's Degree and 4 years work expereince or equivalent experience
Strong experience writing PowerShell scripts (which will translate into Nexthink RA development, automation, device queries, workflows)
Proficiency with Windows internals, command‑line tools, Group Policy, Active Directory, WMI, registry, services, and endpoint diagnostics
Experience with SQL or similar query languages — ability to learn/translate into Nexthink’s NQL
Experience integrating data and automating processes across enterprise systems
Familiarity with ServiceNow CMDB, ITSM workflows, or automation orchestration
Demonstrated experience developing technical workflows and automation solutions
Strong analytical, troubleshooting, and endpoint diagnostic skills
Ability to work with large telemetry datasets
Build dashboards and reports using Power BI, Excel, or similar tools
Understand trends, correlations, and insights related to endpoint experience, performance, productivity, and sentiment
Ability to translate experience issues or support‑team needs into technical solutions
Comfortable working independently in a fast‑moving, evolving environment
Strong documentation habits and familiarity with SDLC or sprint‑based delivery

Nice To Haves

Experience with Nexthink specifically, or any other DEX platform (e.g., Lakeside, Aternity, ControlUp, SysTrack, etc.)
Experience with UX, UI, or DEX principles
Experience with Experience Level Agreements (XLAs)
Familiarity with sentiment analytics, digital friction measurement, or employee listening tools
AI/agentic automation experience, LLM‑powered workflows, or predictive modeling concepts
Background in endpoint engineering, system administration, or automation engineering

Responsibilities

Design, build, and maintain Nexthink Remote Actions using PowerShell to support automation, troubleshooting, self‑healing, and proactive device management
Develop Nexthink Live Dashboards and visualizations that empower Service Desk, Field Support, EUC, and Engineering teams
Customize platform content such as metrics, campaigns, scores, packages, and experience insights
Ensure configuration, data consistency, and standardization across the DEX platform
Engineer automations that reduce digital friction and resolve issues before employees notice them
Implement data‑driven workflows that improve device health, performance, and endpoint stability
Support the shift toward agentic AI, intelligent automation, and self‑healing capabilities
Develop and maintain integrations between Nexthink and ServiceNow (including CMDB alignment, incident enrichment, workflow triggers, and automation orchestration)
Build connectors or scripts to integrate log, telemetry, and endpoint data across systems
Improve visibility into employee experience trends through analytics and dashboards
Partner with Service Desk, Field Services, EUC, Networking, and other IT Ops teams to identify high‑impact experience problems to automate or eliminate
Provide technical enablement and training on platform capabilities
Participate in DEX operational rhythms such as monthly reviews, maturity improvement sprints, and experience scorecard creation