Business Systems Analyst / Intake Specialist

Dallas College•Richland, WA

8d•Onsite

About The Position

The Business System Analyst is a critical resource supporting Dallas College's Project Management Office (PMO). This role operates at the intersection of IT and business strategy, acting as an essential bridge between the college's operational needs and its technological capabilities. The Analyst ensures all project requests align with institutional goals, available resources, and strategic initiatives.

Requirements

Bachelor’s degree in Business Administration, Information Systems, Project Management, or a related field, with three (3) years of professional experience in project management, portfolio management, or business analysis.
Or Associate’s degree in Business Administration, Information Systems, Project Management, or a related field, with five (5) years of professional experience in project management, portfolio management, or business analysis.
Demonstrated ability to manage multiple priorities and follow through on complex tasks.
Strong analytical, organizational, and problem-solving skills.
Excellent written and verbal communication abilities, including experience preparing executive-level summaries and documentation.
Proficiency with project management tools (e.g., Microsoft Project, Smartsheet, or similar) and data analysis/reporting tools.
Foundational Skills: Strong analytical, organizational, and problem-solving skills.
Foundational Skills: Excellent written and verbal communication abilities, including experience preparing executive-level summaries and documentation.
Foundational Skills: Proficiency with project management tools (e.g., Microsoft Project, Smartsheet, or similar) and data analysis/reporting tools.
Foundational Skills: Knowledge of portfolio governance, resource management, and strategic alignment frameworks.
Foundational Skills: Familiarity with project intake or demand management systems and related methodologies.
Business Analysis and Stakeholder Engagement: Experience determining the explicit and implicit needs and requirements of various stakeholders.
Business Analysis and Stakeholder Engagement: Ability to quickly learn the objectives, structures, operations, and policies of a new business area.
Business Analysis and Stakeholder Engagement: Experience creating documentation such as business cases or business requirements summaries.
Business Analysis and Stakeholder Engagement: Strong problem resolution, negotiation, and influencing skills.
Business Analysis and Stakeholder Engagement: Demonstrated ability to engage both IT staff and business partners to achieve target outcomes.
Business Analysis and Stakeholder Engagement: Proven interpersonal skills and an ability to influence senior leaders and peers.
Business Analysis and Stakeholder Engagement: Demonstrated ability to communicate complex technical information in a condensed manner to various stakeholders verbally and in writing.
Competencies: Strategic and critical thinking.
Competencies: Collaboration and relationship management.
Competencies: Accountability and initiative.
Competencies: Data-driven decision-making.
Competencies: Adaptability and willingness to learn new skills.
Competencies: Commitment to equity, inclusion, and institutional mission.
All applicants are subject to a criminal background check.
Some positions may be subject to a fingerprint check.

Nice To Haves

PMP (Project Management Professional) certification or equivalent project management credential.
Experience working in higher education or a similarly complex organization.

Responsibilities

Manage and track project intake functions and serves as a critical intermediary between the IT department and the various business units.
Coordinate and manage the project intake process, including tracking new requests, validating submissions, and following up with requestors to ensure completeness and clarity.
Conduct initial assessments of proposed projects to determine scope, feasibility, impact, and alignment with Dallas College’s strategic objectives.
Assist in prioritizing and categorizing projects within the portfolio to optimize resource allocation and scheduling.
Prepare summary reports and recommendations for the PMO and executive leadership review.
Liaise between the IT department and the executive branch, acting as an information source and communicator between them.
Responsible for assessing information technology systems and making suggestions for how they can better meet business needs.
Understand technical options, limitations, costs, and risks.
Communicate tradeoffs to business partners and work with them to shape requirements accordingly.
Understand strategic business needs and plans for growth.
Analyze complex business problems and determine an IT solution.
Help resolve competing priorities between stakeholder groups by facilitating stakeholder discussions and escalate issues where appropriate.
Collaborate with cross-functional teams to document business requirements, workflows, and success criteria for new initiatives.
Translate conceptual user requirements into clear, detailed functional requirements.
Document current processes and models to understand inefficiencies or gaps.
Create implementation requirements and developing IT plans with stakeholders based on organization's technological needs and requirements.
Enhance the quality of IT products and services.
Keep up to date on the latest applications of information technology.
Monitor project status updates and maintain accurate records within project and portfolio management systems.
Utilize data and draft reports to develop business insight to assist decision-making.
Provide analytical support for performance metrics, dashboards, and portfolio reporting.
Support continuous improvement efforts in intake and assessment processes, identifying opportunities to streamline workflows and improve transparency.
Ensure compliance with Dallas College policies, procedures, and governance standards.
Perform other related duties as assigned.
Dallas College professional development hours per academic year.
All employees are required to complete a minimum of 19 hours.
People leaders are required an additional 16 hours of leadership development.
Perform other duties not listed as assigned.