Business Systems Analyst III

City of Clearwater•Clearwater, FL

About The Position

The City of Clearwater's Public Works Department is seeking a Business Systems Analyst III to implement Trimble Unity. This role involves maintaining and expanding the use of GIS, Power BI, automation, system integrations, and other enterprise technologies within Public Works. The analyst will develop data exchanges, dashboards, reporting solutions, and technology-enabled workflows to enhance data quality and decision-making, particularly in asset-based budgeting and lifecycle planning. This position collaborates with GIS, Information Technology, and Public Works divisions to modernize business processes and establish Clearwater as a leader in technology-enabled asset management. The Business Systems Analyst III performs advanced analytical and technical work supporting the city’s enterprise systems and business applications, identifying technical requirements, and assisting with the implementation and support of technology solutions. This role also provides oversight of application data, ensuring its integrity and availability.

Requirements

Bachelor’s Degree in Business Administration, Computer Science, Engineering or a related field
Four (4) years of professional-level experience in assigned business area.
Knowledge of various technology practices and standards, analytics, and website management.
Knowledge of problem-solving techniques and skills.
Knowledge of data management and integrity checking.
Knowledge of project management.
Knowledge of financial management.
Knowledge of personnel management.
Knowledge of technology terminology and the ability to communicate in laymen terms.
Knowledge of content management systems and business intelligence platforms.
Knowledge of computer networking and basic troubleshooting.
Knowledge of customer service and skills.
Knowledge of server hardware maintenance practice and methods.
Skill in following oral and written instructions.
Skill in effective communication.
Skill in identifying, analyzing, addressing, and resolving various IT issues and concerns.
Skill in analyzing data and data management programs.
Skill in overseeing, evaluating, and checking the work of subordinates.
Skill in responding and engaging with internal and external customers.
Skill in making accurate judgment calls regarding field of technology and issue resolution.
Skill in reading, interpreting, and applying skills from software and hardware manuals.
Skill in working with all types of technology when needed.
Skill in operating a computer.
Skill in Microsoft Office Suite.

Responsibilities

Provides expert-level technical and analytical support for the City’s enterprise and business applications such as CRM, ERP, BI, Asset Management, and other similar applications.
Updates, maintains, and edits the City's website to ensure content reflects the City goals, objectives, and accessibility standards; provides CMS technical assistance to stakeholder departments.
Manages the Departmental SharePoint environment; creates and maintains sites and document libraries; manages site permissions and storage quotas.
Troubleshoots application issues and processes; implements fixes or escalates issues to appropriate senior staff when required.
Communicates application functionality, processes, and workflows to internal and external customers; devises creative alternative solutions or workflows to achieve desired outcomes and documents the processes and changes.
Recommends controls by identifying gaps and designing solutions to automate manual processes.
Works closely with managers and senior staff in the implementation of projects; designs project plans, outlines tasks, identifies staff skills, and maintains timelines; oversees, plans, assigns, and supervises the work of subordinates.
Develops, optimizes, and runs database queries to meet business intelligence and data needs; reviews, evaluates, and monitors integrity of data; develops, produces, and maintains reports and dashboards.
Designs application training curriculum and documentation; leads end-user training on applications and business workflows relating to technology to ensure cohesion in services delivered; regularly engages in training, conferences, and user groups to maintain and enhance competencies.
Maintains strong and effective relationships with internal and external customers; communicates clearly, concisely, and with sensitivity; works to resolve issues and deliver solutions.
Supports department initiatives through active participation on strategic planning, RFPs, contract term and language review, interview panels, council presentations, and special projects.
Performs other duties as assigned.