Business Systems Analyst II - Ancillary Support Systems

Health First Careers•Rockledge, FL

About The Position

The Business Systems Analyst II provides advanced support, configuration, and optimization of Business Applications Systems to ensure seamless clinical and business operations. The Business Systems Analyst II serves as a key liaison between end-users and Information Technology (IT), identifying opportunities to enhance workflows, resolve issues, and ensure efficient use of applications systems tools. The Business Systems Analyst II leads system testing, develops and delivers training sessions, and works cross-functionally with departments to implement enhancements and support upgrades.

Requirements

Associate’s degree in Information Technology, Healthcare or Business Administration, or relevant field.
Two (2) years of experience in a Business and Systems Analysis support role or Information Technology.
Intermediate level technical certification within one (1) year of start date and maintained.
Proficient in Microsoft Office – Outlook, Word, Excel, PowerPoint.
Intermediate knowledge of some applications systems and configuration tools.
Strong ability to resolve problems effectively, and in troubleshooting issues.
Understanding of Healthcare workflows, operationally, and clinically.
Ability to communicate technical concepts to non-technical users.
Strong organizational skills, and ability to manage multiple tasks at once to meet departmental needs.

Nice To Haves

Associate’s degree in Information Technology, Healthcare or Business Administration, or relevant field.
Four (4) years of experience in a Business and Systems Analysis support role or Information Technology.
Relevant Healthcare Technology Certification(s): Certified Healthcare Technology Specialist (CHTS).
Certified Associate in Healthcare Information and Management Systems (CAHIMS).
Certified Professional in Healthcare Information and Management Systems (CPHIMS).
Any other relevant certification(s) in Healthcare Technology.

Responsibilities

Provides advanced support to end-users by successfully diagnosing, resolving, and documenting any complex technical issues in a efficient and effective manner.
Configures applications based on individual user, and departmental requests and requirements, ensuring system functions align with workflows for operational and clinical end-users.
Develops, updates, and administers training sessions and provides educational resources for end-users in support of upgrades, new Associate onboarding, and applicable workflow changes.
Leads system and quality assurance tests in relation to processing system upgrades, patches, and feature rollouts, mitigating end-user disruption or incidents and high-quality outcomes.
Partners with clinical and operational teams in reviewing current workflows, finding opportunities for any potential optimizations by using applications systems capabilities.
Supports end-users by troubleshooting applications and collaborating with technical teams and application support when escalations are necessary for incident resolutions.
Effectively notates, and tracks end-user reported incidents in ticketing management system to ensure all issues are properly followed up on in a timely manner to provide resolutions.
Collaborates with teams in applications systems governance processes, change control, and enhancement requests to ensure system integrity and full alignment with enterprise goals.

Benefits

Diversity and inclusion are essential for our continued growth and evolution.
Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates.
Different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results.
It fuels our innovation and connects us closer to our associates, customers, and the communities we serve.

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