Business Systems Analyst II

AmTrust Financial Services•Cleveland, OH

6d•Onsite

About The Position

The Business Systems Analyst (BSA) at AmTrust is responsible for eliciting, analyzing, validating, specifying, verifying, and managing the needs of project stakeholders, acting as a liaison between customers and the software development team. They facilitate discussions to gather and confirm functional requirements for projects ranging from minor enhancements to complex work items related to insurance quoting and policy management systems. Responsibilities may include production support. The BSA collaborates with IT to deliver software solutions, participates throughout the software development lifecycle, and supports agile teams by prioritizing the product backlog and ensuring user story completeness. They are responsible for verifying customer satisfaction and maintaining an understanding of AmTrust’s mission, vision, and values.

Requirements

Bachelor of Science Degree or equivalent business experience required.
3 plus years of experience in the design and development of complex business systems preferably in the Property & Casualty insurance industry.
Good working and solid background knowledge of core business analysis practices & utilization of various techniques.
Successful elicitation, prioritization, documentation, and organization of requirements.
Ability to document and analyze business and system processes.
Ability to provide recommendations for business and/or system processes.
Effective and successful requirement estimation.
Experience with full SDLC methodology including requirements, design, testing and support in an agile environment.
Ability to communicate effectively with both business and technical staff and convey complex ideas both verbally and in written form.
Flexible team player who can work in a fast-paced environment where ambiguity exists, and priorities are subject to change.
Ability to successfully collaborate with all Project Sponsors/Governance, Core Project & Delivery Team participants.
Ability to share knowledge and train others.
Ability to multi-task (i.e., successfully work on several projects at the same time).
Ability to work independently as well as effectively on medium to large projects.
Demonstration of timely delivery of projects.
Ability to professionally manage challenging situations.
Must be proficient in Word and Excel.
Willingness to travel.

Nice To Haves

3 plus years of experience in Commercial Property & Casualty insurance highly desired.

Responsibilities

Provide status to team leads, project managers and delivery managers.
Act as a primary liaison between users and IT project/delivery teams.
Communicate and interact with appropriate areas on changes and enhancements that may impact data, workflow, and functionality.
Participation and implementation of the BSA CoE Services, Standards and Development.
Provide guidance to less experienced team members.
Analyzes and identifies the sources of application problems and works with IT to successfully resolve application problems.
Do preliminary analysis to determine sources of discrepancies between actual and expected results.
Plan, document, evaluate and track results to ensure proper operation and freedom from defects.
Troubleshoot all system problems and coordinates resolution with programming staff to ensure that system changes are appropriate and viable.
Ensure internal product stakeholders’ needs/expectations are met and promote transparency by helping communicate through agile practices.
Participate in demand and steering committees to assist with the analysis and sizing of business work requests.
Collects and defines requirements, translates into functional design documents, and participates in the technical design, test planning and user documentation processes.
Make mock-ups, wireframes, and other documents in support of functional requirements and to aid in sponsor sign-off
Serve as a subject matter expert for assigned business domains and systems.
Work on projects or assist other BSAs on larger/complex projects and strategic efforts.
Works closely with Architects, Developers, Quality Assurance, and end users to ensure that developed functionality meets requirements.
Works with users and peers in analyzing business processes, planning, developing, implementing, and supporting new or existing applications.
Keeps current with market trends and demands.
Performs other functionally related duties as assigned.
Due to the nature of this role, travel, including overnight travel, is required.