Business Systems Analyst II - Innovation

Pasco County•Dade City & Land O' Lakes & New Port Richey, FL

About The Position

The Business Systems Analyst II works as an integral member of the Innovation Team to advance innovation, operational efficiency, and security resilience across the county through AI-supported application development and proactive technology evaluation. The role handles activities related to deploying AI and innovative technology products, from initial concept through implementation in production operations, and attends project meetings, demonstrations, and workshops for Innovation Hub projects. Key outcomes include better county services, improved productivity, reduced risks, and responsible adoption of emerging technologies. The analyst also assists in mentoring junior business systems analysts and technical engineers on processes and procedures for delivering quality products on time and within budget. The position applies IT best practices—including risk management, change management, governance, policies, and procedures—when introducing products. It serves as a customer-service liaison between the IT Department, County departments, and outside agencies regarding procurement, implementation, and maintenance of AI-related and innovative technology information management systems. The analyst evaluates projects and technologies, develops solutions using approved AI solutions and agents, and works with the Innovation Hub team on pilots, proofs of concept, and training. The role participates in requirements gathering, analysis, configuration, implementation, and testing of AI software; helps develop training materials and deliver training and workshops; documents problems and resolutions; and works with vendors and in-house staff to address business needs. It also investigates, recommends, installs, and documents applications for production; manages multiple projects; contributes to small- and medium-project modules; and develops business practices, policies, procedures, and guidelines to support projects and software applications across departments and divisions. Applicants must have a valid Florida driver's license. The posting states that all employees may be required to work before, during, or after an emergency, and may temporarily perform duties outside their normal position, location, and work schedule to meet County needs. A qualified employee or applicant with a disability may be afforded reasonable accommodation to perform essential job functions.

Requirements

Master's degree in business or a related field and two years of experience; or bachelor's degree in business or a related field and four years of experience; or associate degree and six years in a related field.
Two nationally recognized certifications in a related field may be substituted for years of experience.
Possess a valid Florida driver's license.
Thorough knowledge of ITIL processes for change management, risk management, and service-level agreements.
Knowledge of project management, AI platforms, and data analysis.
Knowledge of data visualization platforms, SQL, Power BI, Microsoft 365, and cost-benefit analysis tools for developing business cases.
Ability to read and interpret ordinances, regulations, grants, and legislation related to applications and systems.
Ability to document, plan, develop, procure, implement, apply, and maintain information management systems in accordance with business policies and practices.
Excellent verbal, written, and visual communication skills.
Ability to multitask and forecast resource needs.

Responsibilities

Apply IT best practices, including risk management, change management, governance, policies, and procedures, when introducing products.
Serve as the customer-service liaison with the IT Department, County departments, and outside agencies on procurement, implementation, and maintenance of AI-related and innovative technology information management systems.
Evaluate projects and technologies and help develop solutions using approved AI solutions and agents.
Work with the Innovation Hub team on technology pilots, proofs of concept, and training.
Coordinate and attend project meetings, demonstrations, and workshops.
Participate in analysis, fact gathering, configuration, implementation, and testing of AI software.
Help develop training materials and assist with training and workshops.
Document problems and resolutions, and work with vendors and in-house staff to provide solutions to business needs.
Investigate, recommend, install, and document new applications for production deployment.
Gather and document department and user requirements for business use cases, analyze requirements, and offer solutions to identified gaps.
Manage multiple projects simultaneously and serve as a key contributor on modules of small- to medium-sized projects.
Conduct analytical work and prepare business practices, policies, procedures, and guidelines supporting projects and software applications across departments and divisions.
Assist in mentoring junior-level business systems analyst personnel and technical engineers in processes and procedures for delivering quality products on time and within budget.
Budget, monitor, and acquire resources in accordance with fiscal policy.
Work before, during, or after an emergency and, when temporarily assigned, perform duties outside the normal scope, location, or schedule of the position.