Business Systems Analyst II or Sr. - Remote

USAble Life•Little Rock, AR

20d•$70,700 - $131,000•Remote

About The Position

USAble Life is seeking a Business Systems Analyst II or Senior Business Systems Analyst to join our team. This is a remote position. We are a company that values our employees, fosters a diverse workforce, and is committed to making a meaningful difference in the lives of our customers and communities. We have been recognized as a "Best Places to Work" in multiple states and offer opportunities for personal and professional development, career advancement, and a comprehensive benefits package. This role involves performing systems analysis, providing support and guidance to end-users for company applications and administration systems, and acting as a liaison between internal business staff, IT technical teams, and vendors to evaluate business needs and drive system solutions.

Requirements

Strong knowledge of all business system analysis tools, processes, methodologies and standards for business requirements information gathering, analysis and documentation.
Understanding of application design and system configuration.
Understanding of project management methodologies.
Basic understanding of SQL for extracting and analyzing data and troubleshooting issues.
Advanced problem-solving and analytical skills.
Strong written and verbal communication skills, as well as meeting facilitation skills.
Ability to effectively convey complex and detailed technical information.
Excellent organizational skills and ability to work independently.
Ability to develop skills in multiple technical environments and grasp business processes.
Ability to build relationships and collaborate with internal partners and vendors.
Bachelor's Degree in related field or equivalent experience.
2-4 years’ programming, systems analysis, or business analysis experience, equivalent work experience and/or demonstrated competency (for BSA II).
Bachelor's degree in related field, equivalent work experience or demonstrated competency.
4-6 years' programming, systems analysis, or business analysis experience, equivalent work experience and/or demonstrated competency (for Sr. BSA).

Nice To Haves

Experience in Life and Health Insurance is strongly preferred.
LOMA courses; Master’s degree.
Experience with process mapping/process documentation.
Proven analytical and problem-solving experience.
Configuration experience with Enterprise applications.
Vast knowledge of insurance.
Programming or SQL Experience.

Responsibilities

Performs systems analysis and provides support and guidance to end-users for company applications and administration systems.
Acts as a liaison between internal business staff, IT technical teams and vendors to evaluate business needs and drive system solutions to support business strategies and objectives.
Follows an established requirements gathering process to identify requirements.
Conducts thorough research and analysis to validate business needs, objectives and opportunities.
Communicates requirements to the development teams through the use of specifications, statements of work, project plans, or other forms of documentation.
Works closely with internal business staff, IT developers/architects/technical experts and system vendors to translate business requirements into IT-based solutions.
Coordinates development work with system vendor and/or IT developers/architects/technical experts to ensure appropriate system configuration.
Performs testing to ensure optimal system configuration and performance. Coordinates with developers, quality assurance teams, and users to test processes and ensure functionality and user acceptance.
Provides support and guidance to end-users on company application functionality and capabilities.
Performs root cause analysis of issues, identifies and recommends workable solutions to application and systems problems.
Works with system vendors and/or IT technical team as needed to escalate and resolve complex issues, deliver system enhancements and support the application.
Coordinates project activities including requirements gathering, configurations, testing, training and go live support. Maintains project files and provides status updates.
Develops user documentation and training materials and may facilitate training on company applications and systems.
Performs other related duties and responsibilities as assigned.

Benefits

A culture that values employees and celebrates, empowers, and inspires a diverse workforce
Outstanding and affordable benefits package
PTO provided at date of hire
11 paid holidays
401(k) with up to 6% match; fully vested from day 1
Remote opportunities with company-provided equipment
Team-oriented, collaborative group of peers
Career advancement opportunities
Tuition Reimbursement
Employee Assistance Program
Inclusion Council and Employee Resource Groups
Recharge Days and Volunteer Time Off