IT - Enterprise Platforms Servicing Applications - Business Systems Analyst I

Golden 1 Credit Union•Sacramento, CA

6d•Remote

About The Position

The Business Systems Analyst I oversees the software development lifecycle for enterprise-wide software solutions. The role reviews and analyzes business-unit needs and creates detailed documentation of workflows, program functions, and steps required to implement technical business processes. The analyst facilitates joint business and IT requirements and solution discussions, stakeholder reviews, and provides analytical system solutions. The position identifies functional gaps and improvement opportunities, works with product owners to develop Agile backlogs and user stories with acceptance criteria, and participates as a technical subject matter expert throughout project implementation. Project work is focused 80% on project support and 20% on department process improvement. The role participates in Scrum events and supports Agile practices and service improvement. It designs and documents process flows, technical requirements, specifications, diagrams, scenarios, mockups, and models for development teams, using tools such as Visio, Microsoft Word, Excel, PDF, and SharePoint. The analyst provides Tier 1 application support for day-to-day business operations, resolving internal tickets for small- to medium-sized enterprise-managed software solutions. Operations work is focused 80% on tickets and operational support requests and 20% on managing and supporting software upgrades. Duties include troubleshooting, incident triage and risk assessment, escalation, software administration and access management, user communication, coordination with third-party providers and internal teams, and maintaining strong working relationships. The role participates in on-call support for critical after-hours application impairments or major outages as needed. This is a remote position, and the employee must reside in California.

Requirements

Associate’s degree in Information Technology, Project Management, or Business Administration required.
Equivalent work experience may be considered in lieu of a two-year degree.
At least 5 years of experience in financial or health services, including technical business analysis, product development, and process improvement.
Must reside in California for this remote role.

Nice To Haves

Bachelor’s degree in Business Administration, Accounting, Information Technology, Engineering, Management, or a related field preferred.
Experience working in an Agile environment or Azure ecosystem (DevOps) strongly desired.

Responsibilities

Oversee the software development lifecycle for enterprise-wide software solutions.
Review and analyze business-unit needs and document workflows, program functions, and implementation steps for technical business processes.
Facilitate business and IT requirements and solution discussions, as well as stakeholder review meetings.
Provide analytical system solutions to stakeholders and identify software functional gaps and improvement opportunities.
Collaborate with product owners to create product backlogs using Agile practices and write user stories with acceptance criteria.
Participate in project implementation as a technical subject matter expert from beginning to completion.
Participate in Scrum events, including daily scrums, sprint planning, backlog refinement, sprint retrospectives, and reviews.
Support Agile practices and encourage service improvement.
Design, create, and document process flows, technical requirements, specifications, diagrams, scenarios, mockups, and models for development teams.
Provide Tier 1 application support and resolve internal tickets for small- to medium-sized enterprise-managed software solutions.
Manage and support software upgrades.
Troubleshoot issues, assist with triage, assess risk, and serve as an escalation point for incident management.
Manage software administration, including form, field, and report customizations; saved searches; dashboards; workflows; role-based access; and reporting support.
Resolve application requests and reported issues through listening, information gathering, appropriate action, and ticket escalation.
Keep application users informed of progress and issue resolution in alignment with internal service-level agreements.
Coordinate with third-party providers and internal technical teams to address software needs and production issues, and follow up on resolutions.
Establish and maintain working relationships with business units, internal technical teams, and third-party service providers.
Participate in on-call support for critical after-hours application impairments or major outages as needed.