IT - Enterprise Platforms Servicing Applications - Business Systems Analyst I

Golden 1 Talent Acquisition Team•Sacramento, CA

6d•$76,600 - $82,000•Remote

About The Position

The Business Systems Analyst I oversees the software development lifecycle for enterprise-wide software solutions. The role reviews, analyzes, and documents business-unit needs, workflows, program functions, and the steps required to implement technical business processes. It facilitates business and IT requirements discussions and stakeholder reviews, provides analytical system solutions, identifies functional gaps and improvement opportunities, and works with product owners to develop backlogs and user stories using Agile practices. The analyst participates in project implementation as a technical subject matter expert, supports Agile practices and scrum events, and creates process flows, requirements, specifications, diagrams, scenarios, mockups, and models using tools such as Visio, Microsoft Word and Excel, PDF, and SharePoint. The listed delivery focus is 80% project support and 20% department process improvement. The role also provides Tier 1 application support for small- to medium-sized enterprise-managed software solutions, resolving internal tickets and operational requests, supporting software upgrades, troubleshooting and triaging issues, assessing risk, and escalating incidents. Administrative work may include customizing forms, fields, reports, saved searches, dashboards, and workflows, as well as role-based access management and reporting support. The analyst communicates progress and resolution to application users in accordance with internal service-level agreements, coordinates with internal technical teams and third-party providers, and participates in on-call support for critical after-hours impairments or major outages as needed. The listed operations focus is 80% tickets and operational support requests and 20% software upgrades. This is a remote position, and employees must reside in California. The position reports to the Manager - Enterprise Cores and Applications. The annual pay range is $76,600 to $82,000.

Requirements

Associate’s degree in Information Technology, Project Management, or Business Administration, or equivalent work experience in lieu of a two-year degree.
At least 5 years of experience in financial or health services, including technical business analysis, product development, and process improvement.
Must reside in California.

Nice To Haves

Bachelor’s degree in Business Administration, Accounting, Information Technology, Engineering, Management, or a related field.
Experience working in an Agile environment or Azure ecosystem (DevOps).

Responsibilities

Oversee the software development lifecycle for enterprise-wide software solutions by reviewing, analyzing, and documenting business-unit needs, workflows, program functions, and technical implementation steps.
Facilitate business and IT requirements and solution discussions, as well as stakeholder review meetings.
Provide analytical system solutions to stakeholders and identify software functional gaps and opportunities for improvement.
Collaborate with product owners to create product backlogs using Agile practices and write user stories with acceptance criteria.
Participate in project implementation as a technical subject matter expert from beginning to completion.
Participate in daily scrums, sprint planning, backlog refinement, sprint retrospectives, and reviews; support Agile practices and service improvement.
Design, create, and document process flows, technical requirements, specifications, diagrams, scenarios, mockups, and models for development teams.
Provide Tier 1 application support and resolve internal tickets and operational requests for enterprise-managed software solutions.
Support software upgrades and troubleshoot, triage, and assess risks associated with issues; serve as an escalation point for incident management.
Manage application administration, including customization of forms, fields, and reports; creating saved searches, dashboards, and workflows; role-based access management; and reporting support.
Resolve application requests and issues through listening, information gathering, appropriate action, and ticket escalation when needed.
Keep application users informed about issue progress and resolution in alignment with internal service-level agreements.
Coordinate with third-party service providers and internal technical teams on software solutions and production issues, follow up on resolutions, and maintain effective working relationships.
Participate in on-call support for critical after-hours application impairments or major outages as needed.