Business Systems Analyst I - Information Technlogy
About The Position
The Pima County Information Technology Department (ITD) is seeking an experienced Business Systems Analyst I (BSA-I). This role involves engaging with Subject Matter Experts (SMEs) to gain an understanding of technical or process issues, technology implementations and participate in cross-functional work within the department. These SMEs may include System or Infrastructure Managers, Support Staff, and Analysts. A BSA-I is expected to research, document, develop written instructions to technical and non-technical staff, and communicate changes in technology. The ideal candidate is proficient in team collaboration and has the initiative to identify and complete tasks independently. This is an in-office position located in Tucson, AZ, and cannot be remote. The Information Technology Department is unable to provide visa sponsorship for this position.
Requirements
- High School diploma or equivalent AND two years of experience in either computer hardware or software support, business analysis or data analysis.
- Valid driver license is required at time of application.
- Valid AZ driver license is required at time of appointment.
- The successful applicant will be subject to a 39-month DOT Motor Vehicle Record review to determine applicant’s suitability to operate county vehicles in accordance with Pima County administrative procedures.
- Some positions may require completion of a satisfactory personal background investigation by the court or law enforcement agencies, due to the need for access to County Attorney and Court facilities, records, and communication systems.
- The County requires pre-employment background checks.
- Successful candidates will receive a post-offer, pre-employment background screening to include verification of work history, education, and criminal conviction history.
Nice To Haves
- Experience in gathering, analyzing, or documenting business requirements.
- Experience in identifying and resolving issues within business processes or systems.
- Experience communicating with both a technical and non-technical audience.
- Experience with project management methodologies.
- Experience applying project management principles.
Responsibilities
- Engages with Pima County department or elected official Subject Matter Experts (SMEs) to gain understanding of how the entity operates to deliver on its mission
- Researches and documents the technical tools (hardware and software) that enable business operations for departments and/or elected officials
- Identifies and documents areas of operational improvement that can be gained via changes in technology
- Communicates proposed changes in technology to technical teams and/or third-party vendors for design, development and deployment via requirements definition documents, work items in a work management tool, visual representations, and oral presentations
- Coordinates requirements definition and business case for change with department and/or elected official SMEs
- Provides status updates to leadership in oral and written form
- Executes project management techniques (Agile, Waterfall, etc.) to ensure efficient and effective delivery of technical solutions
- Effectively negotiates for viable solutions to technical, process and priority conflict resolution
- Serves as a team member to deliver technical solutions on larger projects and/or for multiple departments
Benefits
- competitive salaries
- generous health insurance coverage
- retirement plans
- flexible work schedules
- a generous family leave policy
- wellness programs
- opportunities for professional advancement through training programs, workshops, and educational reimbursement programs
- County-wide employee recognition program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
