Senior Information Systems Analyst

University of Toronto • Toronto, ON

1d • CA$103,367 - CA$132,188 • Onsite

About The Position

The University of Toronto is consistently ranked among the world’s leading research institutions, recognized for its commitment to innovation, academic excellence, and global impact. Within the Information Technology Services (ITS) Division, the Student Information Systems (SIS) group plays a critical role in supporting the academic and administrative needs of students, faculty, and staff. The SIS team is known for its dynamic, collaborative, and forward-thinking culture. It fosters an environment that values creativity, continuous learning, and the delivery of impactful technology solutions. Team members benefit from a supportive and inclusive workplace that promotes professional growth and offers the opportunity to contribute to transformative projects that shape the future of student services at one of Canada’s most prestigious universities.

The Senior Information Systems Analyst is a vital role within the SIS Core team, reporting to the Manager, SIS Core System Products. In this position, you will play a key role in supporting, enhancing, and modernizing the University’s Student Information System (ROSI), a mission-critical platform that enables essential academic and administrative services across the student lifecycle. Working closely with developers, analysts, designers, and business stakeholders, you will contribute to both new and existing products using established delivery approaches, including Agile methodologies. You will be involved across the full product lifecycle, from discovery and design through development, implementation, and ongoing support, with particular focus on ROSI, ACORN, and related systems and processes. This is an exciting opportunity for a seasoned analyst with strong expertise in student registration and fees processing to make a meaningful impact on both day-to-day operations and a broader transformation program to modernize the University’s student information ecosystem.

Requirements

• Bachelor's Degree or acceptable combination of equivalent experience.
• Minimum of five years of experience in a higher education environment.
• Extensive experience using and supporting enterprise student information systems.
• Demonstrated experience applying business analysis methodologies, practices, and tools.
• Experience providing support to users of business applications in a complex organizational environment.
• Experience delivering user training and developing clear, effective user documentation.
• Strong understanding of admissions, registration, enrolment, course management, and fees processing.
• Solid understanding of relational databases and SQL.
• Excellent verbal and written communication skills, with the ability to clearly present complex concepts, requirements, and procedures to diverse audiences.
• Demonstrated commitment to delivering a high standard of client service.
• Strong organizational and time management skills, with the ability to manage multiple priorities effectively.
• Strong analytical and problem-solving skills, with the ability to interpret business requirements and translate them into clear models and actionable concepts.
• Demonstrated project and product management skills, including the ability to identify dependencies, assess risks, and prioritize competing demands.

Nice To Haves

• Familiarity with Service Now, Azure DevOps or other service ticketing and task management applications
• Familiarity with Agile development practices.

Responsibilities

• Research, analyze, and recommend enhancements to system features, functionality, and processes.
• Assess proposed system changes to ensure alignment with business needs and operational processes.
• Test business applications and system changes to confirm reliability, accuracy, and overall performance.
• Gather, analyze, and document business requirements to support system improvements and project delivery.
• Provide clients and stakeholders with detailed information on system capabilities, specifications, and impacts.
• Develop and maintain project schedules, including milestones, timelines, deliverables, critical paths, and status reporting.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior