Business Systems Analyst I (Business Systems Analyst I), Information Technology Services-2 Positions

California State University, San Bernardino•San Bernardino, CA

4d•Onsite

About The Position

Under direct supervision, the Business Analyst supports the daily operations of the Element451 Applicant and Student Engagement Customer Relationship Management (CRM) system. The position is responsible for administering, configuring, monitoring, and continuously improving CRM workflows, campaigns, data processes, and integrations that support admissions, outreach, and student engagement operations across campus.

Requirements

General knowledge of principles and concepts of business systems, process analysis, technology applications, and project management.
Strong organizational and time management skills to plan, organize, and prioritize work.
Demonstrated communication and interpersonal skills to gather information from clients, communicate technical issues effectively, and produce documentation.
General knowledge and ability to troubleshoot system issues.
Ability to maintain confidentiality and appropriately handle sensitive data and information.
Ability to work independently, as part of a team, and build relationships with diverse stakeholders.
Analytical skills to collect, analyze, and interpret application process problems and technology needs; to evaluate project performance and manage issues, risk, and changes of scope.
Computer skills to appropriately troubleshoot and alter systems as required.
Ability to work with and analyze standard data sets and write reports using database, query language, and analytical tools.

Nice To Haves

General knowledge of principles and concepts of business systems, process analysis, technology applications, and project management.
Strong organizational and time management skills to plan, organize, and prioritize work.
Demonstrated communication and interpersonal skills to gather information from clients, communicate technical issues effectively, and produce documentation.
General knowledge and ability to troubleshoot system issues.
Ability to maintain confidentiality and appropriately handle sensitive data and information.
Ability to work independently, as part of a team, and build relationships with diverse stakeholders.
Analytical skills to collect, analyze, and interpret application process problems and technology needs; to evaluate project performance and manage issues, risk, and changes of scope.
Computer skills to appropriately troubleshoot and alter systems as required.
Ability to work with and analyze standard data sets and write reports using database, query language, and analytical tools.
Experience in higher education admissions or registrar’s office is preferred.
Experience administering CRM platforms, performing data analysis, and supporting business operations satisfactorily is preferred.
Equivalent to a bachelor’s degree in business administration, information systems, data analytics, computer sciences, or a related field.

Responsibilities

Administer daily operations of Element451 CRM (workflows, campaigns, segments, data integrity) to support MarCom, admissions, outreach, and recruitment
Monitor system performance and data quality; identify issues and coordinate resolutions per procedures
Support campus units in meeting enrollment goals; create/maintain workflows, forms, events, appointments, and campaigns
Participate in CSUSB committees/meetings to assist with project planning
Support senior BSAs with KPI development; prepare progress, status, and year-end reports
Maintain CRM documentation and knowledge base; provide user support and troubleshooting
Assist with training campus users on CRM and project management tools
Perform data imports, exports, appends, and QA reviews to ensure accuracy and compliance
Complete other related duties as assigned