Donor Services Business Technology Analyst 2

Evergen

10h•Remote

About The Position

Evergen is a global industry-leading contract development and manufacturing organization (CDMO) in regenerative medicine. As the only regenerative medicine company that offers a differentiated portfolio of allograft and xenograft biomaterials at scale, Evergen is headquartered in Alachua, FL, and has manufacturing facilities in West Lafayette, IN., Eden Prairie and Glencoe, MN., Neunkirchen, DE., Glasgow, UK., and Marton, NZ. This role will act as lead software owner for digitalDONOR, the OPO Partner Portal, the Azure-based AI tissue donor screening platform (MyDonorServices Screening Center), and other systems as developed, representing clinical and business requirements to the IT and AI teams. The position involves managing all technology vendors utilized by Donor Services (DS) and Donor Information (DI), overseeing technical implementation and testing, driving continuous process improvement, administering the OPO Partner Portal, and developing Sharepoint and other low-code business tools for DS/DI.

Requirements

Bachelors degree in Information Systems, Technology or a Lifesciences or Healthcare related field.
5+ years of experience in business systems analysis, healthcare technology, regulated industry environments.
Strong background in clinical chart review, medical record auditing, or clinical data analysis.
Experience working within a Quality management system (QMS) and change control environment.
Demonstrated experience managing enterprise systems and vendor-supported platforms, AI-enabled systems or clinical decision support tools, portal administration and user access management, systems integrations, Sharepoint development and workflow automation experience.
Ability to conduct complex, important work under minimal supervision with wide latitude for independent judgment.
Strong project management and organizational skills.
Ability to translate business requirements into technical solutions.
Excellent stakeholder communication and cross-functional collaboration.
Critical thinking and analytical mindset with strong problem-solving capabilities.
Ability to manage multiple priorities in a regulated environment.

Responsibilities

Act as lead software owner for digitalDONOR, the OPO Partner Portal, the Azure-based AI tissue donor screening platform (MyDonorServices Screening Center), and other systems as developed representing clinical and business requirements to the IT and AI teams.
Manage all Technology Vendors utilized by Donor Services (DS) and Donor Information (DI) by acting as primary point of contact, managing relationships, service performance, and SLAs.
Oversee technical implementation and testing by coordinating cross functional teams to validate logic and outputs, and UAT testing. Work within cross-functional team and with end-users to achieve application integration to meet clinical needs.
Drive continuous process improvement by leading and supporting projects, including development of project plans, timeliness, risk assessments and stakeholder communication.
Administer OPO Partner Portal by overseeing configuration, minor updates, implementing workflow improvements and enhancements.
Sharepoint development as well as other low code business tool development for DS/DI. Planning, designing, implementing, maintaining, and providing ongoing optimization and support for clinical applications. Perform builds, upgrades, and system enhancements as needed.
Monitor performance of systems and troubleshoot issues as needed.
Develop and conduct training for employees and partners related to owned/contracted software.
Develop, maintain and update Standard Operating Procedures related to software systems.
Facilitate change control processes in accordance with quality system requirements related to software.
Lead investigations for non-conformances related to assigned software systems.
Other duties as required