Business Systems Analyst - CRM / Salesforce Commerce Cloud

Two95 International Inc.

1d • Remote

About The Position

The Business Systems Analyst - CRM role focuses on the design, validation, training, and change management of CRM systems, with a preference for Salesforce administration experience. The position also involves working with experience platforms like Salesforce Commerce Cloud and supporting digital portals. The analyst will manage IT ticketing systems for stakeholder requests and system issues, and possess familiarity with analytics and regulated environments. Strong communication skills are essential for translating technical information to various audiences, and the ability to comprehend and act on both business and technical needs is required. Project management capabilities, particularly with Atlassian JIRA & Confluence, are a plus, as is experience integrating ecommerce, portal, and CRM systems.

Requirements

• At least 3 years’ experience in the Medical Device industry or medical field.
• Specific experience in establishing and driving continuous improvement of CRM, ecommerce, and portal systems in a regulated environment.
• Experience with CRM system design, validation, training, and change management.
• Experience with experience platforms (e.g., Salesforce Commerce Cloud).
• Experience with IT ticketing system for stakeholder management of system issues and requests.
• Experience designing and supporting digital portals (customer, partner, or employee-facing).
• Familiarity with analytics.
• Knowledgeable and experienced working in a regulated environment.
• Strong verbal and written communication skills.
• Ability to translate, comprehend, and action both business and technical need.
• Organized planner with project management capabilities.
• Experience with integration of ecommerce, portal, and CRM systems.

Nice To Haves

• Salesforce administrator experience preferred.
• Atlassian JIRA & Confluence experience a plus.

Responsibilities

• Establishing and driving continuous improvement of CRM, ecommerce, and portal systems in a regulated environment.
• Designing, validating, training, and managing changes for CRM systems.
• Managing IT ticketing systems for stakeholder management of system issues and requests.
• Designing and supporting digital portals (customer, partner, or employee-facing).
• Translating technical information for diverse audiences (technical to non-technical and vice versa).
• Translating, comprehending, and actioning both business and technical needs.
• Integrating ecommerce, portal, and CRM systems.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed