Business Systems Analyst - Core

Capital Credit Union•De Pere, WI

1d•Onsite

About The Position

Upholds the Credit Union’s mission of “We do the right thing one member, one employee, and one experience at a time to strengthen the communities we serve” by supporting the technology environment for the core account processing platform and related products by analyzing business needs, enhancing system functionality, and improving operational efficiency through collaboration with the departments. Business Systems Analyst is an important role within the Information Technology Services department partnering with Branch Operations, Deposit Operations, and Support Services. This role provides operational support to the end users through troubleshooting issues, gathering requirements, and coordinating system changes and updates. This role ensures that technology solutions align with credit union policies while providing positive experiences for the members and employees.

Requirements

Associate’s degree in technology, business, or related field, or equivalent combination of education and experience
1–3+ years of experience in business or systems analysis and operations
Strong analytical and problem-solving skills
Ability to translate business needs to actionable requirements
Excellent communication and collaboration skills
High attention to detail and documentation accuracy

Nice To Haves

Experience in the financial services sector is preferred
Experience working with core and related systems such as Fiserv DNA, Nautilus, Automic, tMagic, Prologue, Payments Exchange, and/or Ensenta is preferred

Responsibilities

Serve as technical expert for core-related systems such as DNA, Nautilus, Automic, tMagic, Prologue, Payments Exchange, and/or Ensenta, support the daily operation of systems to ensure they are operating effectively, troubleshoot system issues and coordinate solutions with internal teams and/or vendors, and assist system upgrades, enhancements, testing, and quality assurance.
Collaborate with departments including but not limited to Branch Operations, Deposit Operations, and Support Services understand workflows, uncover challenges, and identify improvement opportunities.
Document business requirements, functional specifications, process flows, and standard operating procedures.
Participate in projects in defined role, which may include leading small enhancements or well-defined tasks.
Identify operational inefficiencies and recommend process and/or system improvements.
Act as an internal point of contact between the departments and the vendor to resolve technical issues in a timely manner to minimize disruptions
Collaborate with IT Cybersecurity to ensure adherence to security standards.
Collaborate with Risk Management to ensure adherence to regulatory requirements and industry best practices.
Undertake any other duties as assigned to contribute to the overall success of the organization.