Business Systems Analyst Consultant
About The Position
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Systems Analyst Consultant within PNC's Retail Technology organization, you will be based in Pittsburgh, PA, Dallas, TX, Strongsville, OH, Birmingham, AL, Phoenix, AZ, or Lakewood, CO. We are seeking a Business Systems Analyst Consultant to support Agile delivery by serving as a Scrum Master and Agile coach for technology teams. This role is responsible for facilitating Scrum ceremonies, removing impediments, promoting transparency, and ensuring teams follow Agile best practices and enterprise delivery standards. The ideal candidate is a strong facilitator and communicator who thrives in a fast‑paced, cross‑functional environment and is passionate about continuous improvement.
Requirements
- Proven experience serving as a Scrum Master within Agile technology teams
- Strong understanding of Scrum, Agile principles, and iterative delivery models
- Hands‑on experience using Jira for sprint planning, backlog management, and Agile reporting
- Proficiency with Confluence for Agile documentation, team artifacts, and knowledge sharing
- Experience working with cross‑functional teams in a fast‑paced environment
- Strong communication, facilitation, and problem‑solving skills
- Ability to manage multiple stakeholders and drive collaboration across teams
- Bachelors
- 3+ years of relevant / direct industry experience.
Nice To Haves
- Scrum Master certification (CSM, PSM, or equivalent)
- Experience supporting enterprise‑scale Agile delivery, preferably within financial services or regulated environments
- Familiarity with additional Agile and DevOps tools, such as dashboards, collaboration platforms, or CI/CD visibility tools
- CBAP (Certified Business Analysis Professional) certification preferred.
Responsibilities
- Facilitate all Scrum ceremonies, including sprint planning, daily stand‑ups, sprint reviews, and retrospectives
- Coach Scrum teams on Agile and Scrum best practices to enable effective, predictable delivery
- Partner with Product Owners, Business Analysts, and Technology Leads to ensure user stories are well‑defined, estimated, and ready for sprint execution
- Identify, track, and help resolve team impediments, risks, and dependencies that may impact delivery
- Promote transparency and accountability through clear metrics, reporting, and communication
- Support continuous improvement initiatives to enhance team maturity, velocity, and quality
- Ensure alignment with enterprise Agile delivery standards and governance expectations
- Provides solutions for IT and business management on applying technology to business opportunities, planning and implementation of cross-functional applications.
- Participates in identifying, evaluating, and configuring systems that are cost effective and meet business requirements.
- Monitors client experiences and feedback on the use of business applications; Enhanced system productivity, as needed.
- Provides senior level consulting services to internal business groups on process improvement projects designed to improve their business results.
- Analyzes, defines and documents clients requirements, and revises existing systems logic challenges, as necessary.
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level; and years of service.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
