Business Systems Analyst Consultant

PNC

7d•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business System Analyst Consultant within PNC's Retail Tech organization, you will be based in Pittsburgh, PA. This position will support the retail line of business planning and coordinating releases. In this role you will: Define and support the enterprise approach for scaling AI solutions • Translate business needs into AI-enabled capabilities and solution requirements • Partner with engineering teams to align architecture decisions to business outcomes • Identify opportunities to standardize and scale AI use cases across the organization Drive adoption of standardized reference architectures and reusable patterns • Document and socialize reference architectures for common AI use cases (e.g., copilots, agent workflows, RAG) • Ensure projects align to defined standards, reducing duplication and rework • Help teams select appropriate reusable components and patterns Support successful AI solution deployment and value realization • Define business success criteria (e.g., adoption, efficiency gains, accuracy, user experience) • Track outcomes and ensure solutions meet intended business goals • Act as a bridge between business stakeholders and engineering teams during delivery Establish and promote best practices for AI and agent usage • Document usage guidelines, acceptable patterns, and known limitations for AI solutions • Help teams understand how to effectively integrate agents into business workflows • Identify risks and ensure appropriate guardrails are communicated Define human-in-the-loop (HITL) processes and approval workflows • Identify where human validation is required based on risk, compliance, or business impact • Document approval flows, escalation paths, and decision accountability • Ensure AI workflows align with real-world operational processes Support governance and observability requirements • Partner with engineering to ensure observability aligns to business KPIs and compliance needs • Help interpret monitoring insights and translate them into business or process improvements

Requirements

Experience with project planning
Experience leading team meetings
Excellent verbal and written communication with partners with other lines of business
Experience gathering requirements to support our technical team and partners
Experience using Agile methods. i.e. - stand up meetings etc.

Nice To Haves

Application Development
Business Management
Customer Solutions
Design
Group Problem Solving
Process Improvements
Project Planning
Release Coordination
Release Management
Requirements Gathering
Software Solutions
Team Leadership
User Experience (UX) Design

Responsibilities

Define and support the enterprise approach for scaling AI solutions
Translate business needs into AI-enabled capabilities and solution requirements
Partner with engineering teams to align architecture decisions to business outcomes
Identify opportunities to standardize and scale AI use cases across the organization
Drive adoption of standardized reference architectures and reusable patterns
Document and socialize reference architectures for common AI use cases (e.g., copilots, agent workflows, RAG)
Ensure projects align to defined standards, reducing duplication and rework
Help teams select appropriate reusable components and patterns
Support successful AI solution deployment and value realization
Define business success criteria (e.g., adoption, efficiency gains, accuracy, user experience)
Track outcomes and ensure solutions meet intended business goals
Act as a bridge between business stakeholders and engineering teams during delivery
Establish and promote best practices for AI and agent usage
Document usage guidelines, acceptable patterns, and known limitations for AI solutions
Help teams understand how to effectively integrate agents into business workflows
Identify risks and ensure appropriate guardrails are communicated
Define human-in-the-loop (HITL) processes and approval workflows
Identify where human validation is required based on risk, compliance, or business impact
Document approval flows, escalation paths, and decision accountability
Ensure AI workflows align with real-world operational processes
Support governance and observability requirements
Partner with engineering to ensure observability aligns to business KPIs and compliance needs
Help interpret monitoring insights and translate them into business or process improvements
Provides solutions for IT and business management on applying technology to business opportunities, planning and implementation of cross-functional applications.
Participates in identifying, evaluating, and configuring systems that are cost effective and meet business requirements.
Monitors client experiences and feedback on the use of business applications; Enhanced system productivity, as needed.
Provides senior level consulting services to internal business groups on process improvement projects designed to improve their business results.
Analyzes, defines and documents clients requirements, and revises existing systems logic challenges, as necessary.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service