Business Systems Analyst Consultant- Process Improvement

PNC•Pittsburgh, PA

3d•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Systems Analyst Consultant within PNC's Technology organization, you will be based in Pittsburgh, PA. We are seeking a detail-oriented Business Systems Analyst (BSA) Consultant to support process improvements, risk management initiatives, and SDLC governance. This role will partner closely with cross-functional teams to capture requirements, document processes, and build strong operational frameworks that support business and technology alignment. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Provides solutions for IT and business management on applying technology to business opportunities, planning and implementation of cross-functional applications. Participates in identifying, evaluating, and configuring systems that are cost effective and meet business requirements. Monitors client experiences and feedback on the use of business applications; Enhanced system productivity, as needed. Provides senior level consulting services to internal business groups on process improvement projects designed to improve their business results. Analyzes, defines and documents clients requirements, and revises existing systems logic challenges, as necessary. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices. For nearly 160 years, PNC has strived to make a meaningful impact for our employees, customers, communities, and shareholders. We believe our success and positive reputation are built on open and honest dialogue, an unwavering focus on smart risk management, relationship-based customer service and community investments. Our inclusive workplace allows our employees to be heard, valued, and developed to do their best work. Being a great place to work means we are making a lasting difference for everyone we serve. Check out the top reasons to join PNC. PNC’s total rewards package includes things like time off, benefits, learning and career development, wellness programs, recognition and much more. The benefits and programs highlighted below are just a sampling of what PNC offers its employees. To learn more, visit our Total Rewards page. If you're not ready to apply yet, or you'd like to learn more about PNC, join the Talent Community to receive regular updates on what's happening at PNC and available career opportunities. Click to join!

Requirements

Experience in Business Analysis (BA), including requirements gathering and documentation
Strong note-taking and documentation skills with high attention to detail
Familiarity with Agile methodologies (Scrum, Kanban, etc.)
Ability to analyze processes and identify improvement opportunities
Strong communication and stakeholder collaboration skills
Self-starter with a willingness to learn and grow within the role
Experience with process improvement methodologies (Lean, Six Sigma)
Exposure to risk management frameworks or controls mapping
Understanding of SDLC concepts and best practices
Bachelors degree
3+ years of relevant / direct industry experience

Nice To Haves

Application Development
Business Management
Customer Solutions
Design
Group Problem Solving
IT Governance
Process Improvements
Process Management
Release Management
Release Notes
Risk Management
Software Solutions
User Experience (UX) Design
CBAP (Certified Business Analysis Professional) certification

Responsibilities

Manage and track key performance metrics to support business and technology initiatives
Support and help maintain risk management programs, including control identification and documentation
Assist in defining and improving business and system processes across the organization
Take detailed, organized notes during meetings and translate them into actionable documentation
Map controls and processes to ensure compliance and operational effectiveness
Contribute to the management and governance of the full Software Development Lifecycle (SDLC)
Develop and maintain clear policies and procedures
Collaborate with cross-functional teams to gather requirements and support project execution
Continuously learn from team members and evolve into a reliable resource within the team
Provides solutions for IT and business management on applying technology to business opportunities, planning and implementation of cross-functional applications.
Participates in identifying, evaluating, and configuring systems that are cost effective and meet business requirements.
Monitors client experiences and feedback on the use of business applications; Enhanced system productivity, as needed.
Provides senior level consulting services to internal business groups on process improvement projects designed to improve their business results.
Analyzes, defines and documents clients requirements, and revises existing systems logic challenges, as necessary.