Business Systems Analyst Consultant- Process Improvement

PNC Bank•Pittsburgh, PA

1d•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Systems Analyst Consultant within PNC's Technology organization, you will be based in Pittsburgh, PA. We are seeking a detail-oriented Business Systems Analyst (BSA) Consultant to support process improvements, risk management initiatives, and SDLC governance. This role will partner closely with cross-functional teams to capture requirements, document processes, and build strong operational frameworks that support business and technology alignment.

Requirements

Experience in Business Analysis (BA), including requirements gathering and documentation
Strong note-taking and documentation skills with high attention to detail
Familiarity with Agile methodologies (Scrum, Kanban, etc.)
Ability to analyze processes and identify improvement opportunities
Strong communication and stakeholder collaboration skills
Self-starter with a willingness to learn and grow within the role
Experience with process improvement methodologies (Lean, Six Sigma)
Exposure to risk management frameworks or controls mapping
Understanding of SDLC concepts and best practices
University / college degree, with 3+ years of relevant / direct industry experience.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

Application Development
Business Management
Customer Solutions
Design
Group Problem Solving
IT Governance
Process Improvements
Process Management
Release Management
Release Notes
Risk Management
Software Solutions
User Experience (UX) Design
Business Assessment
Business Process Modeling
IT Environment
IT Project Management
Requirements Analysis
Technical Writing/Documentation
Workflow Analysis
CBAP (Certified Business Analysis Professional) certification

Responsibilities

Manage and track key performance metrics to support business and technology initiatives
Support and help maintain risk management programs, including control identification and documentation
Assist in defining and improving business and system processes across the organization
Take detailed, organized notes during meetings and translate them into actionable documentation
Map controls and processes to ensure compliance and operational effectiveness
Contribute to the management and governance of the full Software Development Lifecycle (SDLC)
Develop and maintain clear policies and procedures
Collaborate with cross-functional teams to gather requirements and support project execution
Continuously learn from team members and evolve into a reliable resource within the team
Provides solutions for IT and business management on applying technology to business opportunities, planning and implementation of cross-functional applications.
Participates in identifying, evaluating, and configuring systems that are cost effective and meet business requirements.
Monitors client experiences and feedback on the use of business applications; Enhanced system productivity, as needed.
Provides senior level consulting services to internal business groups on process improvement projects designed to improve their business results.
Analyzes, defines and documents clients requirements, and revises existing systems logic challenges, as necessary.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service.