Process Improvement Consultant

Axos Bank • San Diego, CA

1d • $70,304 - $100,000 • Onsite

About The Position

The Process Improvement Consultant will possess strong business process and project/program management capabilities to oversee and optimize our commercial operations. This multifaceted role combines business process optimization and end-to-end project management to ensure that commercial processes are efficient, scalable, and well-supported by integrated technology solutions.

Requirements

• Bachelor’s degree in Business, Operations, or related field
• 6+ years in commercial operations or process improvement, including 2+ years in leadership
• Expertise in BPMN, Lean, Six Sigma, and SDLC integration
• Strong project management and cross-functional collaboration skills
• Excellent communication and stakeholder influence abilities
• Proven ability to manage multiple initiatives in a fast-paced environment

Nice To Haves

• Experience in financial services is a plus
• Experience in low-code workflow configuration is a plus

Responsibilities

• Develop and execute process discovery and solution requirements documentation that aligns with commercial strategies and company objectives
• Lead a team focused on continuous improvement and operational excellence
• Design and implement efficient end-to-end workflows using BPMN, Lean, and Six Sigma
• Oversee change management and stakeholder engagement during process transitions
• Integrate and optimize commercial systems (CRM, ERP, sales platforms)
• Design, implement, and maintain scalable systems architectures that support business process optimization in commercial operations
• Collaborate with IT and development teams to align system functionality with business needs
• Facilitate workshops and gather feedback to ensure process adoption
• Monitor performance and risk indicators to guide strategic decisions
• Analyze data to identify improvement opportunities and mitigate risks

Benefits

• Medical, Dental, Vision, and Life Insurance
• Paid Sick Leave, 3 weeks’ Vacation, and Holidays (about 11 a year)
• HSA or FSA account and other voluntary benefits
• 401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan
• Employee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed Trading

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level