Business Systems Analyst - Compensation & Classification

City of Seattle•Seattle, WA

2d•$56 - $66•Hybrid

About The Position

Seattle Human Resources promotes workforce equity and excellence through high-quality services that support more than 12,500 City employees and over 1,000 job classifications. The Compensation & Classification unit ensures positions across the City are classified and compensated fairly, consistently, and competitively. We are seeking a Business Systems Analyst to serve as the primary steward of SHR’s compensation and classification technology ecosystem- an environment that includes a PowerApps-based workflow system, a PDQ portal interface, nested relational databases, and integrations with Workday. This role ensures operational continuity for systems that are essential to Citywide HR functions. This work is hands-on, highly collaborative, and requires strong business analysis skills, technical project coordination, and deep customer support engagement. This role is ideal for someone energized by problem-solving, able to navigate complex systems, comfortable managing high-volume service requests, and confident working independently to determine priorities in a dynamic environment. You will play a central role in supporting classification operations, leading technical and process improvement initiatives, and maintaining daily system functionality, including urgent break/fix needs.

Requirements

Bachelor’s degree in Computer Science, Information Technology, Business Administration with an emphasis in business systems technology, or a related field AND Three (3) years in systems, operations, procedures, research, analysis, or a related field OR Associate Degree in Computer Science, Information Technology, Business Administration with an emphasis in business systems technology, or a related field AND Four (4) years in systems, operations, procedures, research, analysis, or a related field OR Five years in business systems, business technology operations, procedures, research, business analysis, or a related field
Provide excellent customer service to HR partners and departments, particularly when managing requests
Demonstrate strong emotional intelligence and diplomacy
Effectively bridge communication gaps between technical and non-technical audiences regarding issues and requirements
Work independently in a self-directed environment
Collaborate effectively with diverse stakeholders
Troubleshoot complex system issues and partner well with IT
Create process documentation and workflow maps
Analyze and document business requirements
Creating and maintaining data models to support business processes
Technical project management (Agile, hybrid, and waterfall)
Low-code automation tools (PowerApps, Power Automate)
Service desk or helpdesk operations
Process development, metrics design, and reporting
HRIS systems (Workday preferred)
Translating functional needs into technical specifications

Nice To Haves

Jira or Azure DevOps
Project Management Professional (PMP)
Certified ScrumMaster
Microsoft Office Suite
Microsoft Dynamics
Microsoft Project
Power Automate and other low-code automation systems
Adobe Sign
Process mapping (Visio or equivalent)
Database design and implementing appropriate data security measures

Responsibilities

Serve as the technical lead for SHR’s compensation and classification systems, including the PowerApps workflow platform, PDQ portal, nested database structures, and Workday interfaces, and workflow automations.
Maintain system functionality, ensure data quality and security, develop dashboards and reports, and manage system interfaces.
Handle frequent and time-sensitive break/fix needs, performing in-house troubleshooting before issues are escalated to IT.
Manage the unit’s service desk and deliver responsive, human-centered support to HR partners and City departments.
Oversee data intake and program-wide monitoring of classification requests, resolve first-level issues, track operational metrics, and ensure clear and timely communication.
Independently administer the daily operations of classification and compensation systems, including data management, workflow automation, documentation, and process development.
Investigate and resolve system errors, refine business processes, and develop solutions to remove technical or procedural barriers.
Lead quarterly development cycles by organizing enhancement requests, limiting work-in-progress through effective prioritization, translating needs for IT partners, conducting QA testing, and validating system releases.
Lead multi-year technical and operational improvement projects with cross-department scope.
Define requirements, coordinate contributors, map and redesign workflows, and oversee testing and implementation for projects.
Redesign major processes - such as the Labor Relations review workflow - to improve visibility, reduce delays, and strengthen overall operational efficiency.