Business Systems Analyst - AI Factory

Definity Insurance Company • Toronto, ON

26d • Hybrid

About The Position

Our AI Factory team is looking for a highly motivated and knowledgeable
Business Systems Analyst with a strong sense of ownership. This role requires
someone who thrives with minimal supervision, takes pride in their work, and
consistently strives for excellence. As Business Systems Analyst, you will
document business and system requirements for and work with stakeholders across
Personal Insurance, Commercial Insurance, Claims, Finance, EPMO, Quality
Assurance, Release Management, Scrum Masters and Business Owners and be
responsible for the analysis and evaluation of business problems, development of
recommendations, and implementation of solutions that meet the business needs.

You will be responsible for gathering requirements, analysis, documentation
management, and communication for projects or deliverables. You will write and
execute robust User Acceptance Testing to ensure quality deliverables.
Supporting Product Owner your primary responsibilities include deriving
requirements, product refinemnet of the intended change through research and
your knowledge of insurance products and systems, documenting business flows and
associated changes, conducting UA Testing and Post production Acceptance
Monitoring.

Requirements

• University Degree in a relevant field - 3-5 years’ relevant experience as a Business Systems Analyst or experience in working with Insurance products and systems
• Experience with industry AI use cases , AI and cloud platforms
• Excellent analytical, problem solving, decision-making capabilities and facilitation skills, with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Ability to clearly communicate with business and technical stakeholders
• Ability to handle multiple demands and competing priorities - operating independently and as part of a team
• Knowledge with software development lifecycle and release management
• Demonstrated experience in creating Business Cases, Business Requirements Document, other Business requirement artefacts and testing documentation
• Demonstrated experience in negotiating with business stakeholders on functional design issues and detailed solution design sessions, negotiating on issues for production
• Experience with Agile delivery methods and familiar with confluence and JIRA (Tools to manage requirements and change)
• Contribute to User Acceptance Testing (UAT) efforts, coordinating and quantifying defect management during project and system enhancement implementations

Nice To Haves

• Bilingual in English and French is an asset

Responsibilities

• Serve as a liaison between the business and technology development teams and insurance applications
• Define requirements from business users and subject matter experts using techniques such as interviewing, job shadowing and documentation analysis
• You will document system impacts working with subject matter experts and support flawless delivery
• Analyze business needs for both functional and non-functional requirements using several techniques
• Execute requirement plans, manage scope and requirements through projects and system enhancements
• Own, prioritize, and implement requirements, provide input into functional specifications, conduct requirement reviews, and obtain project sponsor approval of requirements. Ensure all project team members are informed of requirements and subsequent changes.
• Assess and validate proposed solutions against requirements to ensure business needs are met and support testing and design activities
• Define and Execute User Acceptance Testing (UAT), coordinating and managing defect resolution during project and system enhancement implementations.
• Execute post-production validations and monitoring, when required, to ensure high quality system releases.

Benefits

• Hybrid work schedule for most roles
• Company share ownership program
• Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees