Business Systems Analysis Manager

Cisco • San Jose, CA

11h • Remote

About The Position

Join a multifaceted Value Management and Portfolio Transformation Team at Cisco, evolving how the organization measures value, enables capabilities, and accelerates business outcomes. Our team strengthens enterprise value management, improves operational velocity, and applies AI-driven analytics to enable pre-emptive, data-informed decision-making across Operations. Collaborate with a highly skilled, matrixed group of operations leaders, development teams, IT partners, product teams, technical guides, and strategy partners. Thrive in an agile, collaborative environment that values analytical rigor, continuous improvement, bias to action, and the opportunity to influence core business outcomes and AI adoption. If you’re excited about building scalable operating capabilities and demonstrating AI opportunities to drive future performance, this is the place for you.

Requirements

• 10+ years of progressive experience in Business Systems Analysis, Business Process or Operations Management, Data Science, or related fields at enterprise scale, with increasing technical responsibility.
• Effective collaborator across matrixed teams—including Operations, IT, Strategy, and Product—to translate complex technical data into clear, actionable business recommendations in fast-paced environments.
• Proven expertise in leveraging AI-driven analytics and advanced AI development best practices to accelerate operational velocity through root cause analysis, predictive insights, and data-quality resolution.
• Strong proficiency in analyzing development metrics from tools like GitHub and SonarQube, applying predictive analytics and automation to optimize SDLC processes.
• Demonstrated ability to identify and resolve bottlenecks and dependencies in complex operational workflows using data-driven solutions that enhance execution speed and efficiency.
• Skilled in validating AI-generated outputs, ensuring data integrity, and implementing optimization strategies to improve accuracy and reliability of AI-augmented decision tools.

Nice To Haves

• Leadership experience in maturing enterprise value measurement, capability management, business execution, or portfolio governance practices.
• Experience leading strategic operations, business execution, value management, portfolio management, or enterprise transformation initiatives.
• Shown ability to define, measure, and communicate business value, outcomes, and performance metrics for sophisticated enterprise capabilities, programs, or portfolios.
• Experience supporting capability prioritization, value management reporting, or large-scale agile planning and execution processes.
• Track record of driving measurable improvements in operational efficiency, value realization, cycle time, or delivery predictability.
• Experience developing scalable frameworks, standard processes, and enablement approaches that build organizational self-sufficiency.

Responsibilities

• Mature Cisco’s value measurement capabilities and establish consistent expectations, practices, and reporting for value delivery across Operations.
• Supercharge delivery speed by using AI for root cause analysis and SDLC standards across development tools.
• Enable tighter Business Entity alignment and prioritization of capabilities to advise on various Ways of Working Process and improve delivery focus.
• Mentor and partner with teams across Operations to build, lead, and scale robust capabilities with stronger alignment, self-sufficiency, and adoption of standard methodologies.
• Analyze end-to-end cycle-time performance, identify hidden sources of latency and bottlenecks, and provide recommendations to improve operational velocity.
• Develop and scale AI-augmented analytical capabilities—including value retrospectives, predictive progress insights, and portfolio-level data-quality resolution—to enable performance management and future-focused decisions.

Benefits

• medical, dental and vision insurance
• a 401(k) plan with a Cisco matching contribution
• paid parental leave
• short and long-term disability coverage
• basic life insurance
• 10 paid holidays per full calendar year
• 1 floating holiday for non-exempt employees
• 1 paid day off for employee’s birthday
• paid year-end holiday shutdown
• 4 paid days off for personal wellness
• 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees (non-exempt)
• flexible vacation time off program (exempt)
• 80 hours of sick time off provided on hire date and each January 1st thereafter
• up to 80 hours of unused sick time carried forward from one calendar year to the next
• Additional paid time away may be requested to deal with critical or emergency issues for family members
• Optional 10 paid days per full calendar year to volunteer
• annual bonuses
• performance-based incentive pay
• grants of Cisco restricted stock units

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed