Manager, Business Analysis
About The Position
Providing enterprise-wide support for centralized billing, Mastercard GBSC Billing Services delivers operational excellence. We are currently seeking a passionate, collaborative, and experienced Business Analyst to join the GBSC Billing Services Projects team. This role involves translating business and customer needs into billing configurations that drive incremental and measurable business value through billing. The position ensures development objectives are accomplished, user testing is performed, and communication to customers is complete for changes. It also includes responsibility for accurate and timely implementation of billing changes and appropriate communication surrounding such changes, as well as assisting with analysis of billing support ticket issues as needed. 24-hour (on-call) availability is required during critical periods.
Requirements
- Extensive experience and demonstrated consistent success in systems architecture/design including managing complex projects, across multiple work-streams and working across multiple teams/geographies.
- Ability to drive process improvement and maintain focus on continuous improvement.
- Relevant experience in requirements gathering, specifically user story creation, and relationship building with business partners.
- Experience collaborating with diverse team members to ideate and implement appropriate design solutions.
- Strong written and verbal communication skills.
- Demonstrated aptitude for analysis of technically complex requirements.
- Ability to analyze and thrive in fast paced, agile environment.
- Willingness to mentor other team members and partner cross functionality to deliver business results.
Nice To Haves
- Experience working in shared service environment for a global company.
- Experience leading teams.
- Solid business analysis experience in a complex, dynamic environment.
- Experience in transactional billing systems in the finance industry.
Responsibilities
- Works as a member of the Billing Services Delivery team, translating the business and customer needs into billing configurations that drive incremental and measurable business value through billing.
- Ensures development objectives are accomplished, user testing is performed and communication to customers is complete for changes.
- Responsibility for accurate and timely implementation of billing changes and appropriate communication surrounding such changes.
- Assists with analysis of billing support ticket issues as needed; 24 hour (on-call) availability required during critical periods.
Benefits
- insurance (including medical, prescription drug, dental, vision, disability, life insurance)
- flexible spending account and health savings account
- 16 weeks of new parent leave
- up to 20 days of bereavement leave
- 80 hours of Paid Sick and Safe Time
- 25 days of vacation time
- 5 personal days
- 10 annual paid U.S. observed holidays
- 401k with a best-in-class company match
- deferred compensation for eligible roles
- fitness reimbursement or on-site fitness facilities
- eligibility for tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
