Manager Business Systems Analysis - Remote

UnitedHealth Group•Eden Prairie, MN

2d•$91,700 - $163,700•Remote

About The Position

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives .Join us to start Caring. Connecting. Growing together. The EHR Capability Manager is a leadership position assigned to a specific Electronic Health Record (EHR) service area, reporting directly to the Capability Sub-Domain Leader. In this role, you will be responsible for dedicated EHR service delivery and operational management for your assigned service area. You will serve as the primary liaison across the capability service area with operational leaders, leaders of the Optum EHR Clinical Applications Capability Team, client representatives from in-scope vendor partners, and supporting cross-functional pillars. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Requirements

5+ years of experience leading and executing complex IT managed services delivery
2+ years of technology leadership experience
2+ years of direct people management or team leadership experience
2+ years of experience with Electronic Health Record (EHR) application delivery and integration with downstream systems
2+ years of experience supporting healthcare providers or healthcare organizations
Demonstrated end-to-end experience delivering software applications and technology platforms
Proven track record of implementing and supporting scalable technology solutions for enterprise clients
Demonstrated experience collaborating across internal IT and external operational cross-functional groups

Nice To Haves

Bachelor’s degree in Computer Science, Information Assurance, Management Information Systems (MIS), or a related technical field (or equivalent healthcare IT experience)
3+ years of experience influencing, problem-solving, and negotiating across multi-functional stakeholder groups
Experience driving application rationalization and continuous service optimization in a healthcare technology environment

Responsibilities

Partner with and align to overall IT delivery leadership for the client to provide dedicated service delivery in your assigned service area
Serve as the primary point of escalation for operational and technical issues, driving towards prompt resolution
Support, develop, and coach direct reports to foster career growth and team performance
Ensure capability services staff work—including incidents, service requests, maintenance, enhancements, and project work—is managed appropriately and delivered within contractual SLAs
Drive collaboration, communication, and end-user satisfaction across EHR application suites
Manage and build solid working relationships with end-user communities, client stakeholders, and business leadership
Collaborate with project resources to review, establish, and implement industry best practices
Collaborate with client leadership on service demand, technical planning, and application roadmaps
Act as a liaison providing relevant operational context to the Optum EHR capability team
Lead the scoping, initial sizing, and technical planning for assigned projects
Review, analyze, and evaluate staffing needs, collaborating with capability leaders to ensure proper resource allocation to meet contractual deliverables
Address resource performance and operational concerns directly with capability leadership
Support internal operational initiatives, including candidate interviews, solution design, and best practice sharing across teams
Identify operational efficiencies and application rationalization opportunities to drive client success
Deliver regular operational and executive status reports as required