Business Systems Analysis Manager

Encore Electric, Inc.•Lakewood, CO

14h•$130,000 - $140,000

About The Position

The Information Technology team provides outstanding information technology to fellow employees so they can best serve our customers. The Business Systems Analysis Manager leads a team of Systems Analysts responsible for delivering technology solutions that improve how Encore builds projects. This is the Construction Innovation Team (CIT). CIT’s mission is to empower Encore employees to use technology to increase efficiency, productivity, and revenue within existing lines of business. This role combines people leadership, delivery accountability, and strategic alignment to ensure the team delivers high-value solutions across enterprise systems, integrations, business intelligence, and custom applications. The Business Systems Analysis Manager is a member of Encore’s IT Leadership Team to provide accountability for the responsibilities of the role and to help with the technology strategy. For example, the manager will provide input on SLA, staff levels, budget, and Technology Roadmap that aligns with Encore’s business strategy.

Requirements

Three to five years of leading a help desk team
Six or more years of experience in technical support roles
A Bachelor's degree in IT or a related field
Leadership and team management: Experience in leading a team, providing guidance, and fostering a collaborative environment
Customer service orientation: Strong focus on providing excellent support to users and resolving their issues promptly
Process improvement: Leads initiatives to continuously improve IT support processes, identifying inefficiencies and implementing solutions to enhance service delivery and operational efficiency
Listening skills: Demonstrates excellent listening skills to accurately understand and address the concerns and needs of both team members and end-users, ensuring effective and empathetic support
Effective communication: Ability to explain technical issues in a clear and understandable manner to non-technical staff
Interpersonal skills: Building positive relationships with team members and other departments
Time management: Efficiently managing multiple tasks and prioritizing them based on urgency
Documentation and reporting: Keeping detailed records of issues, resolutions, and IT assets
Agile project management
Business Intelligence
Business Analytics
Connecting enterprise software systems using programmatic APIs
Construction Technologies (Autodesk Construction Cloud, Bluebeam, OpenSpace, Trimble)
Developing data pipelines for Warehouse / Lake / Lakehouse
Extract Transform Load (ETL) patterns and implementations
ERP – Viewpoint Spectrum
HRIS – UKG
RDBMs – Microsoft SQL
Writing SQL queries and building views
Tuning SQL queries and views
Database design as necessary
Low Code / No Code design and implementation
Microsoft Power BI
Microsoft Excel and formulas
Microsoft Visual Basic for Applications (VBA)
Microsoft Power Automate
Microsoft SharePoint
Analytical Thinking: Ability to analyze complex technical issues and develop effective solutions
Decision-Making: Capable of making informed decisions quickly in high-pressure situations
Attention to Detail: Keen eye for detail to ensure accuracy in troubleshooting and documentation
Adaptability: Ability to adapt to rapidly changing technology and work environments
Conflict Resolution: Skilled in resolving conflicts within the team and with end-users in a professional manner
Training and Development: Ability to train and mentor team members, fostering their professional growth
Strategic Planning: Capable of contributing strategic plans to improve IT support services

Responsibilities

Maintain open communication lines with all working relationships
Follow up to ensure items for which the job is accountable are performed
Earn and maintain customer’s trust
Uphold the core values of the organization
Work well with others to accomplish the mission of the organization and of the job
Lead and develop a high-performing team that delivers business information technology solutions (using Agile delivery) to enable Encore employees to build projects more efficiently, productively, and profitably.
Build strong relationships with business leaders across Encore
Work with stakeholders to understand priorities and define solutions
Ensure CIT work aligns with business objectives and operational need
Promote a culture of accountability, continuous learning, and collaboration
Assign work based on skill level and development goals
Develop career plans Systems Analysts (I, II, III)
Provide regular technical training, feedback, mentoring, and performance coaching
Own delivery outcomes for all CIT initiatives
Manage project intake, prioritization, and resource allocation
Ensure solutions are delivered on time and meet business needs
Partner with Scrum Master (where applicable) to support execution rhythm
Provide oversight on solution design across: Enterprise systems, System integrations and automation, Business intelligence and data solutions, Custom application development
Ensure solutions are scalable, maintainable, and aligned with IT standards
Continuously improve how CIT delivers solutions
Standardize processes for requirements, testing, and deployment
Drive adoption of new tools and capabilities that improve construction operations
Support innovation initiatives, including emerging technologies
Define and track key performance metrics for CIT
Ensure high-quality service delivery and stakeholder satisfaction
Identify and resolve systemic delivery issues
Improve turnaround time and solution quality
Collaborate with Support & Operations and Infrastructure Engineering
Ensure solutions are supported, secure, and scalable across the enterprise
Participate in the IT Leadership weekly EOS L10 meetings
Other duties as may be assigned

Benefits

Medical plans
Dental plans
Vision plans
Disability insurance
Life insurance
Employee-matched 401(k)
Paid time off (PTO)
Employee assistance program (counseling, legal, and financial advice)
Generous employee referral program
Access to technical, safety, personal finance, and leadership training through Encore University
Cell phone allowance
Short-term incentive program