Business Systems Administrator

Hybrid or Remote•Hastings, MI

18h•Hybrid

About The Position

Hastings Insurance is seeking a Business Systems Administrator to join our Business Solutions Group. In this role, you'll support the administration, enhancement, and ongoing operation of business systems that support key organizational functions and business processes. Working closely with stakeholders, end users, and technical teams, you'll help gather and document requirements, maintain business rules and system configurations, coordinate system enhancements, and support solutions that improve operational effectiveness across the organization. This position offers a unique blend of business systems administration, process improvement, user support, and cross-functional collaboration. You'll play an important role in helping business users maximize system capabilities while ensuring solutions align with organizational needs and objectives.

Requirements

Bachelor's degree or equivalent combination of education and experience.
Experience supporting, administering, configuring, or enhancing business systems and applications.
Experience gathering and documenting business requirements and translating business needs into system solutions.
Ability to create clear, concise documentation, workflow diagrams, process maps, and specifications.
Understanding of software development, testing, implementation, and support processes.
Strong problem-solving, analytical, and organizational skills.
Ability to coordinate activities, manage priorities, and work effectively across multiple stakeholders.
Excellent written, verbal, and interpersonal communication skills.
Experience working with business applications, system configurations, or business process workflows.
Proficiency with Microsoft Office products.

Nice To Haves

Experience supporting business systems within the property and casualty insurance industry.
Experience with product configuration, rating, forms, business rules, or policy administration systems.
Experience participating in software testing, implementation, and system enhancement initiatives.
Lean Six Sigma Yellow Belt certification or related process improvement experience.
Familiarity with workflow modeling, process mapping, and business process documentation.

Responsibilities

Collaborate with stakeholders, business users, and technical teams to understand business needs, objectives, and system requirements.
Gather, analyze, document, and validate business requirements for system enhancements, updates, and new functionality.
Facilitate meetings, workshops, and discussions to support solution design and ensure alignment among stakeholders.
Create workflow diagrams, process documentation, specifications, and other supporting materials to guide system modifications and enhancements.
Build, maintain, and support product offerings, rating structures, forms, and business rules within applicable business systems.
Manage system changes, enhancements, updates, and configurations to support business operations.
Assist in evaluating solution options and facilitate communication between business partners and delivery teams.
Collaborate in the planning, design, testing, deployment, and support of new applications and enhancements to existing systems.
Troubleshoot system issues, document findings, and help coordinate resolution efforts with internal teams and business partners.
Develop and maintain procedural documentation, reference materials, and user resources.
Support system access administration and user security within assigned systems.
Communicate system changes, enhancements, and updates to stakeholders and end users.
Serve as a resource for business users by providing guidance, support, and system-related assistance.
Actively participate in professional development and continuous learning opportunities.
Perform other duties as assigned by leadership.