Business Systems Administrator (Coupa)
About The Position
C.H. Robinson is looking for a Business Systems Administrator (Coupa) to support and optimize the technologies that power our Intake-to-Pay (I2P) and Purchase-to-Pay (P2P) processes. In this role, you will serve as a key support partner for Levelpath, Coupa, supplier enablement, and day-to-day system operations. You will work cross-functionally to troubleshoot issues, improve system functionality, manage integrations, and help ensure our business systems run smoothly. This is a great opportunity for someone who enjoys solving problems, supporting users and suppliers, and driving continuous improvement across enterprise technology. At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site two days a week, igniting creativity and driving impactful results. With the flexibility for remote work three days a week, this role strikes the perfect balance between teamwork and autonomy.
Requirements
- Bachelor’s degree in Finance, Accounting, Supply Chain, or related fields
- Minimum 2 years of experience with procurement operations, ERP, eProcurement, I2P/P2P, eCatalog, supplier enablement, contracts
- Work a flexible schedule on occasion to accommodate meetings outside standard business hours as needed
Nice To Haves
- Experience with procurement or intake management platforms/solutions like Coupa and/or Levelpath
- Analyze data to uncover trends, identify opportunities, and recommend practical business solutions
- Ability to work independently with minimal supervision and collaboratively as part of a remote team.
- Knowledge of and experience with SaaS software, including implementation and configuration.
- Strong verbal and written communication skills
- Strong analytical, decision-making, and problem solving skills
- Proficient in Microsoft Office Suite of programs
- Values a diverse and inclusive work environment
Responsibilities
- Own and optimize business systems that support intake, purchasing, invoicing, and related workflows
- Keep critical business applications running smoothly through upgrades, patches, integrations, and ongoing enhancements
- Partner with cross-functional teams to improve processes, increase adoption, and support scalable system solutions
- Manage user access, approvals, workflows, and configurations to ensure systems are accurate, efficient, and compliant
- Monitor system performance, adoption, and service levels to identify opportunities for improvement
- Troubleshoot system, supplier, transaction, and implementation issues to keep business processes moving
- Support supplier onboarding, catalog setup, catalog maintenance, and system-related process updates
- Gather business requirements and translate user needs into practical system enhancements
- Support requisitions, purchase orders, supplier records, and supplier governance processes
- Protect data integrity, security, compliance, and process controls across the business systems lifecycle
Benefits
- Three medical plans which include Prescription drug coverage
- Enhanced Fertility benefits
- Flexible Spending Accounts
- Health Savings Account (including employer contribution)
- Dental and Vision
- Basic and Supplemental Life Insurance
- Short-Term and Long-Term Disability
- Paid observed holidays
- 2 paid floating holidays for U.S. hourly employees
- Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps.
- Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
- Paid parental leave
- Paid time off to volunteer in your community
- Charitable Giving Match Program
- 401(k) with 6% company matching
- Employee Stock Purchase Plan
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
