Business System Analyst (Temporary)

University of Washington Medical Center • Seattle, WA

2d • $114,000 - $117,660

About The Position

The University of Washington’s Office of Research is hiring a Business System Analyst for a one-year term appointment, with an opportunity to renew. Reporting to the Technology Project Manager, the analyst supports ORIS projects from requirements gathering and needs assessment through design and implementation. The role works with stakeholders and project teams to design and develop applications that improve how researchers and administrators procure and manage research grants. It contributes technical systems design and development expertise within a diverse team representing campus and administrative units.

The position conducts user-centered business analysis, translates business needs into requirements and documentation, supports software development and validation, and helps stakeholders reach shared understanding and consensus. Specialty work may include technical systems analysis, data and reporting, or business process analysis. The analyst also fosters relationships with business partners, communicates upcoming changes and releases, and supports onboarding and training materials.

The role works in a collaborative shared-space environment with software developers, website team members, business analysts, project managers, editors, quality assurance, support staff, and others. It primarily follows standard working hours aligned with Pacific Time, but inflexible deadlines are common and off-hours work may be required for go-lives, incidents, and deployments.

Requirements

• Bachelor’s degree in computer science, business administration, information science, or another technical area.
• At least 4 years of experience performing progressively more complex and responsible tasks.
• Knowledge and experience with user-centered design practices to understand business needs and translate them into documentation for system implementation.
• Demonstrated diagnostic and problem-solving skills.
• Ability to work independently and collaboratively as part of a team.
• Strong customer focus and client-expectation management, with the ability to establish and maintain user trust and confidence.
• Fluent knowledge of diagramming and whiteboarding tools such as Lucidchart and Visio, Microsoft Office Suite, and Google G Suite.
• Strong working knowledge of business analysis tools and techniques for requirements elicitation, analysis, documentation, modeling, and validation.
• Exceptional written and verbal communication skills, including requirements alignment, conflict resolution, group facilitation, and status reporting.
• Deep knowledge and experience developing and implementing desktop and distributed software systems involving web-based user interfaces, relational databases (transactional and data warehouses), and SQL for administrative applications.
• Competency in business analysis planning and requirements management.
• In-depth knowledge of software development processes outside the business analyst domain, such as quality assurance, data modeling, and database design.
• Experience working on multiple project types, including COTS, new product development, and maintenance, and across multiple business areas.
• High competency in at least one specialty area: business process analysis, data and systems analysis, or project management.
• Ability to work primarily standard hours aligned with Pacific Time; off-hours work may be required for go-lives, incidents, and deployments.

Nice To Haves

• Experience working in a university and/or consensus-driven environment.
• Knowledge of lean/agile software development practices, including Kanban and Scrum.
• Knowledge and experience analyzing and implementing enterprise system solutions such as portals, workflow, content management, and/or data warehouses.

Responsibilities

• Research and analyze end-user needs using user-centered design practices and elicitation methods such as interviews, surveys, site visits, and focus groups.
• Use agile methodologies to break complex feature requirements into manageable work that delivers value to end users.
• Create business process diagrams, use cases, scenarios, and task and workflow analyses to clarify business needs.
• Create and maintain detailed system documentation with technical contributors.
• Facilitate discussions with stakeholders and subject matter experts to build shared understanding, consensus, and agreement on priorities and requirements.
• Develop and maintain analysis plans for key activities during project opportunity analysis and discovery.
• Evaluate and reconcile information from multiple sources, representing underlying needs for audiences with different levels of understanding.
• Document functional, user interaction, and non-functional requirements, specifications, and acceptance criteria for development, quality assurance, support, and learning materials.
• Participate in system testing and validation to help ensure product quality.
• Collaborate with ORIS staff and business partners on communications about system and process changes and upcoming releases.
• Design and facilitate requirements workshops, user research sessions, and collaborative design sessions.
• Conduct enterprise-level analysis to identify business needs and capability gaps, develop business cases, and determine high-level solution approach and scope.
• For technical systems analysis, develop artifacts such as data dictionaries, mapping documents, entity relationship diagrams, and conceptual diagrams for integrations, data migration, and reporting.
• Translate business requirements into reporting frameworks and technical definitions for data collection and management development and enhancement.
• Use querying tools and languages such as T-SQL to analyze data, inform business decisions, validate system behavior, and support data quality assurance.
• Partner with team members to develop test cases for data and reporting.
• For business process analysis, define current- and future-state processes with customers using accessible process modeling tools and techniques.
• Facilitate stakeholder groups toward consensus on business process designs.
• Assess impacts of business process changes on people, systems, operations, and management, and identify connections to business strategies.
• Use root-cause analysis and value-stream mapping to focus on issues that can create positive change and business value.
• Maintain working relationships with business partners, stakeholder groups, and teammates through ongoing communication and check-ins during design and implementation.
• Provide onboarding walkthroughs and presentations for new products and features as needed, and assist training development staff with documentation and review.
• Advise and advocate for business units as they clarify and articulate needs in the context of broader product strategy and vision.
• Perform other duties as assigned.

Benefits

• The posting refers applicants to the University of Washington benefits information for temporary, per-diem, and less-than-half-time positions; no specific benefits are listed in the job description.
• Opportunities for professional growth.
• An inclusive and welcoming work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level