Business System Analyst

One More Child • Lakeland, FL

16h • Hybrid

About The Position

The Business Systems Analyst at One More Child serves as a liaison between business departments and Information Technology to support organizational goals through technology solutions, process improvement, and project coordination. This role analyzes business processes, gathers and documents requirements, supports system implementations, and assists with ongoing optimization of enterprise applications and operational workflows.
The Business Systems Analyst works collaboratively with internal stakeholders, vendors, and technical teams to improve system effectiveness, support project delivery, and ensure alignment between business needs and technology solutions. This role also supports project management activities and change management efforts.

Requirements

• Bachelor’s degree preferred in Information Systems, Business Administration, Computer Science, or related field; or equivalent combination of education and experience.
• At least three years of experience in business systems analysis, project coordination, business process improvement, or related technology support roles.
• Experience gathering business requirements and translating them into functional solutions.
• Experience supporting or participating in technology implementations, system upgrades, or organizational change initiatives.
• Experience working with enterprise business systems, CRM platforms, ERP systems, or comparable technologies.
• Strong analytical, organizational, and problem-solving skills.
• Experience facilitating meetings and communicating effectively with both technical and non-technical stakeholders.
• Computer and systems skills include experience with Microsoft Word and Excel.
• Mathematical abilities include the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to develop intermediate mathematical formulas in Excel spreadsheets.
• Ability to build effective professional and positive working relationships internally and externally.
• Effective communication skills, both oral and written; attention to detail, and ability to multi–task and stay organized under tight deadlines.
• Ability to provide excellent customer service.
• Ability to maintain confidential employee and company information.
• Ability to multi-task.
• Ability to understand and follow oral and written instructions, meet deadlines, and work independently and as a member of team.
• Ability to solve daily problems by analyzing situations, determining next step and implementing.
• Ability to comprehend and process information rapidly and accurately.
• Skills in effectively organizing work, files, records, etc., to maintain efficient work flow.
• General knowledge of standard office practices and office equipment.

Nice To Haves

• Bachelor’s degree in social work, human services, or related field.
• Two years of experience working with exploited persons.
• Bilingual

Responsibilities

• Partner with departments to gather, analyze, and document business and system requirements.
• Evaluate current business processes and identify opportunities for operational improvement and automation.
• Support implementation, enhancement, and optimization of enterprise applications and business systems.
• Facilitate meetings, process discussions, and requirements-gathering sessions with stakeholders.
• Create and maintain business requirements documents, process flows, functional specifications, and system documentation.
• Support organizational data integrity, governance, and compliance initiatives.
• Support technology projects from initiation through implementation and post-production support.
• Support change management activities and assist with user adoption initiatives for new systems and processes.
• Conduct end-user training sessions and create training and support materials.
• Maintain documentation of system configurations, workflows, procedures, and support processes.
• Collaborate with technical teams, vendors, and business stakeholders to ensure successful project delivery.
• Assist with system testing activities, including user acceptance testing (UAT), defect tracking, and validation.
• Assist in maintaining project documentation, issue logs, risk registers, and communication plans.
• Perform additional duties as assigned in support of departmental and organizational objectives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level