Business System Analyst – Sales Operations

Analog Devices•Wilmington, MA

About The Position

Analog Devices, Inc. (NASDAQ: ADI) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate change, and reliably connect humans and the world. With revenue of more than $9 billion in FY24 and approximately 24,000 people globally, ADI ensures today's innovators stay Ahead of What's Possible™. The Business Systems Analyst (BSA) – Sales Operations is a senior, advanced professional and key contributor operating in a complex, business-critical environment. The role goes beyond execution of defined requirements and is accountable for shaping solutions, influencing business outcomes, and leading delivery within Sales Operations domains. This role owns and drives the evolution of Pipeline Management in Microsoft Dynamics CRM and Sales Performance / Incentive Management (SPM/SIM) in Xactly, partnering closely with Sales Operations leadership, Sales Compensation, Finance, HR, Data teams, IT delivery, and strategic vendors. The BSA operates within a business-led Agile delivery model, taking a leadership role in backlog shaping, value prioritisation, and cross-functional delivery. The role works with minimal supervision, exercises judgement within broadly defined policies, and has visible impact across Sales Operations, commercial execution, and revenue assurance.

Requirements

Deep expertise in Sales Operations processes, including pipeline management, forecasting, and incentive compensation.
Advanced functional knowledge of Microsoft Dynamics CRM in a complex commercial environment.
Strong expertise in Sales Performance Management / Incentive Compensation, with Xactly experience strongly preferred.
Proven ability to operate in business-led Agile environments, including backlog ownership and delivery leadership.
Strong analytical, problem-solving, and solution design capabilities.
Ability to influence outcomes without formal authority and operate effectively in matrixed organisations.
Bachelor’s degree or equivalent combination of education and experience.
Typically requires 7+ years of relevant professional experience in Business Systems Analysis, Sales Operations, CRM, Sales Compensation, or related domains.
Demonstrated experience operating as a senior individual contributor in complex, business-critical environments.
Experience leading complex initiatives, influencing senior stakeholders, and mentoring others.

Nice To Haves

Scrum Master experience or certification is strongly preferred.

Responsibilities

Act as a senior Business Systems Analyst and domain lead for Sales Operations systems and processes.
Partner with Sales Operations leadership to define roadmap priorities, success measures, and outcomes for CRM and SPM capabilities.
Translate complex business strategies, compensation models, and operational needs into end-to-end system and process solutions.
Proactively identify gaps, risks, and opportunities across people, process, data, and technology.
Own and drive end-to-end pipeline management capabilities, including opportunity lifecycle, forecasting inputs, data quality, and pipeline governance.
Lead complex requirement definition and solution design for CRM enhancements, including workflows, data models, reporting, and integrations.
Perform in-depth root cause analysis of systemic pipeline issues and lead sustainable remediation.
Influence CRM usage standards and operating models to improve forecast accuracy and business confidence.
Act as a trusted advisor to Sales Leadership on pipeline health and system enablement.
Provide senior functional ownership of Sales Compensation and Incentive processes within Xactly.
Lead analysis and design of complex compensation plans, quota structures, crediting rules, and calculation logic.
Partner with Sales Compensation and Finance to assess business impact, risk, and compliance of plan changes.
Own validation, reconciliation, and resolution of complex incentive issues with material revenue or employee impact.
Act as primary liaison with the vendor for escalations, roadmap alignment, and release readiness.
Take a lead role in business-led Agile delivery, shaping and prioritising backlog items based on value, urgency, and commercial impact.
Lead backlog refinement, sprint planning, and delivery alignment with IT teams and vendors.
Act as Scrum Master or Delivery Lead where required, facilitating ceremonies, removing impediments, and reinforcing disciplined Agile practices.
Drive continuous improvement in delivery predictability, stakeholder engagement, and realised business value.
Lead complex business analysis activities across multiple workstreams or initiatives.
Define and maintain functional designs, user stories, acceptance criteria, and traceability to business outcomes.
Own and coordinate User Acceptance Testing (UAT) for critical releases, ensuring solutions meet business, financial, and compliance requirements.
Support production releases and act as escalation point for complex operational issues.
Drive adoption through clear process definition, documentation, and change support.
Serve as a senior liaison between business stakeholders, IT delivery, Data teams, and external vendors.
Communicate effectively with senior and executive stakeholders, translating complexity into clear options and recommendations.
Provide mentorship and informal leadership to P3 BSAs and less experienced analysts.
Represent Sales Operations systems in cross-functional and enterprise initiatives.