Business System Adoption Specialist

ICON plc • Blue Bell, SD

2d

About The Position

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development. The Business System Adoption Specialist will work with GDO, R&D and cross-functional stakeholders to collect, develop, and deploy effective support materials for systems in DSDS ownership. This role will collaborate with the Business System Owner (BSO) for the system portfolio to identify and understand system capabilities to create user-friendly materials. The specialist will support clinical systems BSO and change management functions by contributing to process development, training, and change management.

Requirements

• Bachelor’s Degree or international equivalent preferred, advanced degree preferred.
• 4+ years of experience in business analysis, stakeholder engagement, change management.
• 3+ years of experience in the life sciences preferred, with experience in clinical trial management/operations preferred.
• Experience with EDC, clinical trial operational systems, regulatory reporting or vendor management system a plus.
• Demonstrated experience working in a matrixed environment and navigating complex issues/situations with vendors to achieve business results.
• Ability to navigate complex challenges with a solution-oriented mindset.
• Experience with communication and presentation to cross-functional audiences.
• Demonstrated experience of providing successful engagement strategies with end-users to ensure strong adoption, and utilization of capabilities.

Responsibilities

• Develop user facing materials for the system(s) in alignment with GDO/R&D business and strategic priorities.
• Support the Business System Owner in the development of the overall clinical system user adoption from material development, change management, and communications.
• Support system readiness analyses for the enablement of new capabilities.
• Partner with the Product Manager(s) for the clinical systems to ensure understanding of forthcoming system capabilities.
• Collaborate with system owners and stakeholders to resolve issues promptly and accurately.
• Actively represent the end user’s experience to the BSO to inform any system challenges preventing successful adoption.
• Responsible for supporting the education and awareness of available support resources for the end users.

Benefits

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level