Business Support Specialist (59155)

First State Community Bank • Columbia, MO

12d • Onsite

About The Position

The Business Support Specialist plays a critical role in delivering exceptional service and operational support for business banking products and services. This position acts as a trusted advisor to internal and external customers, ensuring smooth onboarding, accurate product setup, and ongoing assistance. An excellent Business Support Specialist must have good technical knowledge and be able to communicate effectively to understand problems and explain their solution. They must be resourceful and efficient in accomplishing tasks and meeting customer's needs. The Business Support Specialist are responsible for supporting the following products (but not limited to): Merchant Services, Commercial and Consumer Credit Cards, ACH, Wire Transfer Services, Remote Deposit Capture, Business Online Banking, Positive Pay & Smart Pay.

Requirements

• Strong communication and active listening skills.
• Ability to manage multiple priorities under tight deadlines.
• Technical aptitude for troubleshooting and product support.
• Commitment to continuous learning and professional development.
• High degree of professionalism and confidentiality.

Responsibilities

• Serve as the primary point of contact for business customers, providing prompt and professional assistance via phone, email, and digital channels.
• Troubleshoot and resolve customer issues efficiently, escalating complex matters when necessary.
• Collaborate with internal teams to ensure seamless service delivery across all touchpoints.
• Facilitate onboarding for business products such as ACH & Wires, Digital Banking, Positive Pay, Credit Cards, Merchant Services, RDC, and SmartPay Suite.
• Complete accurate and timely setup of new business products.
• Conduct follow-up training and support to ensure customer satisfaction post-onboarding.
• Assist customers with compliance and audit requirements.
• Respond promptly to fraud or compromised account situations, prioritizing customer protection.
• Maintain confidentiality and adhere to regulatory standards.
• Act as a resource for frontline staff and internal teams seeking product knowledge and support.
• Serve as a subject matter expert on business service products.
• Document customer interactions, issues, and resolutions in the CRM system.
• Maintain accuracy and professionalism in a high-volume, time-sensitive environment.

Benefits

• Competitive pay and benefits package - with variable compensation program based on team performance
• 401(k) with generous employer match
• Helpful, qualified, and available leadership
• A caring, stable work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED