Business Support Specialist

CHS, Inc.•Inver Grove Heights, MN

2d•Remote

About The Position

CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world. We serve agriculture customers and consumers across the United States and around the world. Most of our employees are in the United States, but today we have employees in 19 countries. At CHS, we are creating connections to empower agriculture. CHS, Inc has an exciting remote Business Support Specialist opportunity in our oil truck sector. This role will collaborate with cross-department team of colleagues to ensure the operations of a multibillion-dollar supply chain are carried out accurately and efficiently. Provide both internal and external customers with quality service, accurate contracts, timely orders, current account information, smooth transactions, and a positive experience with CHS. Candidates residing in MN, SD, ND, IA or WI are preferred. This role requires quarterly travel to corporate office in Inver Grove Heights, MN or Mankato, MN based on business needs.

Requirements

1+ years of experience in Customer Service and Technical Support
High School diploma or GED
Strong organizational skills, with attention to detail and ability to prioritize workload
Capacity to think and solve problems independently within a changing environment while being customer focused and building solid relationships
Strong interpersonal and business communication skills, both written and verbal
Ability to manage time effectively, make decisions and work independently within a team atmosphere
Proficient in Microsoft Office Suite of products, including Outlook, OneNote, Teams, Excel, PowerPoint, and Word
Experience monitoring and responding to metrics, resulting in a path of continual improvement
Proficient with Microsoft Power BI or similar advanced reporting tools
Ability to follow through with tasks/projects to successful completion

Nice To Haves

Previous experience in SAP preferred
Ability to work extended hours to meet business demands
Ability to obtain LEAN certification
Ability to read, write and communicate in Spanish, preferred

Responsibilities

Provides technical support to customers and/or employees via telephone, fax, email, text or other web/internet media regarding technical aspects of assigned products.
Answers questions about installation, operation, configuration, customization and usage of assigned products.
Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
Escalates complex problems to senior level Customer Technical Support Specialist or Supervisor.
Other duties and responsibilities as needed or assigned.