Business Support Specialist

Teamified

1d • Remote

About The Position

We are seeking a proactive and detail-oriented Business Support Specialist to join our dynamic team. This role is essential in ensuring the smooth operation of client services, human resources, office management, reporting, and administrative support functions. The ideal candidate will excel in multitasking, organization, and fostering positive client and team relationships.

Requirements

• Proven experience in business support, office management, or administrative roles.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Proficiency in CRM systems (e.g., Insightly) and Microsoft Office Suite.
• Ability to manage multiple priorities and meet deadlines.
• A proactive, problem-solving mindset with the ability to work independently.

Responsibilities

• Coordinate and prepare new buyer’s advocate client documentation and follow up on compliance documents.
• Complete engagement agreements, invoices, and file management to completion.
• Obtain post-purchase/service feedback from all clients.
• Manage our client’s gifting initiatives.
• Oversee Google review management.
• Manage onboarding and induction processes for new hires.
• Maintain the leave calendar and public holiday/out-of-office schedules.
• Prepare employee files, including compliance checks (BLA, Agent’s Rep).
• Implement and roll out new office policies and procedures.
• Organize training, wellness, and development programs for all staff.
• Oversee the management of our client’s IT systems, laptops, desktops, and phones.
• Order stationery and office supplies.
• Prepare written administration instructions and procedures as part of the company’s quality system.
• Coordinate and organize all our client’s events.
• Serve as the primary point of contact for incoming calls via the office number and WhatsApp.
• Daily update Insightly, leads lists, and budget spreadsheets.
• Attend Monday Morning Advocacy Team Meetings – prepare stock lists, leads list, + EDM mail out.
• Monitor and report on the efficiency and productivity of current policies.
• Track sales and leads data.
• Report on lost business, opportunities, and feedback.
• Create and close client files.
• Prepare weekly EDMs for the database + filter to the team
• Update social media team with client briefs + new clients.
• Update and prepare property reports and CMAs.
• Manage Buxton Geelong: client leads list, conversions, client invoices + payments + reporting of.
• Handle general admin overflow tasks.

Benefits

• Flexibility in work hours and location, with a focus on managing energy rather than time.
• Access to online learning platforms and a budget for professional development
• A collaborative, no-silos environment, encouraging learning and growth across teams
• A dynamic social culture with team lunches, social events, and opportunities for creative input
• 13th Month Salary

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed