Business Support Specialist
Exyte GmbH•Portland, OR
•Onsite
About The Position
Join our Tualatin team as a Business Support Specialist, where you'll play a critical role in supporting sales and field service professionals through administrative coordination, customer engagement, and operational excellence.
Requirements
- Associate degree, or the equivalent combination of education and experience
- 2-3 years’ experience in a Customer Service role
- Ability to operate standard office equipment.
- Ability to maintain the highest level of confidentiality in handling complex and confidential information.
- Excellent verbal and written communication skills; able to present clean, organized, and thorough information and data appropriate for intended audience.
- Ability to perform well under pressure in a fast-paced environment.
- Ability to plan and organize effectively.
- Ability to multitask and identify, analyze, and solve problems.
- Microsoft Office 365
- ERP software – Infor LN and PLM applications
- Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Responsibilities
- New customer set-up, price changes, account changes, sales reports, etc.
- Provide new customers with ordering processing information, contacts and assist with setup.
- Coordinate and manage various customer communication (i.e., bid proposals, sales order confirmations, shipping confirmations, etc.)
- Product research, quoting, logistical expediting.
- Responsibility for Parts research, ordering, receiving, and inventory.
- Help improve and work within a Spare Parts Program.
- Respond to emergency parts needs from customers via phone.
- Manage and maintain certain key account information (equipment quotes, orders, invoicing, pricing, etc.)
- Perform duties including, but not limited to data entry, filing, producing/modifying documents, maintaining records, prepare outgoing mail and correspondence including email and faxes.
- Provide excellent customer service via phone/email communications.
- RMA (Return Material Authorization) coordination, communication, follow-up
- Assist in any special customer/sales rep requests/reports via the following: Microsoft Dynamix D365/BlueStar, Customer driven historical usage reports, Spare Parts Lists
- Assist Sales Account Manager with any requests for assistance (estimates, reporting, presentations, etc.)
- Assist in training new Business Support Specialist team members.
- Schedule/coordinate meetings and prepare minutes.
- Edit templates, review, and summarize documents.
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
