Business Support Specialist- Salon and Spa space
About The Position
Millennium Systems International is seeking an enthusiastic and energized Business Support Specialist for an early career role with significant growth potential. Founded in 1987, MSI provides management software and tools to the beauty and wellness industry. Our software is used in thousands of salons and spas globally, processing billions of dollars in transactions annually. We are recognized as a 2025 NJ Top Workplace, with additional awards for Top Technology Workplace and Top Remote Workplace. This remote, full-time, hourly nonexempt position is ideal for individuals who enjoy interacting with people, solving problems, and engaging with customers. Formal training is provided, and new graduates are welcome. The role offers an excellent career growth path.
Requirements
- Bachelor’s degree or Associates Degree preferred
- Reliable Internet Service Provider
- Excellent communication skills
- 0- 5 years exp in customer service-related role
- Tech savvy
- Salesforce exp a plus!
Nice To Haves
- Passion for technology and helping people
- Strong verbal and written communication skills
- Excellent communication skills with the ability to build quick rapport
- A people person. Must be able to control a conversation and be personable
- Enjoy working directly with customers in a fast-paced environment
- Logical, analytical, and problem-solving skills
- Ability to learn new software/ hardware and adapt to changes in technology
- A self-starter that can work independently and as a team member
- Ability to multi-task
- Has great time management skills
- Beauty Industry Knowledge a plus
Responsibilities
- Handle client inquiries by gathering information through inquisitive questioning to identify the nature of the problem.
- Troubleshoot product and training related questions.
- Provide support and training to clients via phone, email, and live chat.
- Document issues in Salesforce and offer resolutions to ensure client success.
- Stay up to date on Meevo product knowledge and internal business processes.
- Understand and build technical knowledge of Meevo’s products, integrations, and business scenarios.
Benefits
- Paid Time Off (PTO) and Holidays (3 weeks PTO, 10 paid holidays, 5 paid sick days, 1 personal day)
- Medical, Dental, and Vision Benefits (subsidized)
- Life Insurance and Accidental Death & Dismemberment (AD&D) (fully covered by company)
- Short-Term and Long-Term Disability Insurance (Long-Term Disability fully covered by company)
- 401(k) Retirement Plan with 100% match on up to 4% of contributions
- Learning & Development Opportunities (unlimited access to Udemy’s online courses)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
