Business Support Specialist- Salon and Spa space
About The Position
Millennium Systems International is seeking an early career Business Support Specialist for their Salon and Spa software company. This is a remote, full-time, hourly nonexempt position with significant growth potential. The role involves handling client inquiries, troubleshooting product and training issues, and providing support via phone, email, and live chat. The company is a dynamic software provider for the beauty and wellness industry, recognized as a 2025 NJ Top Workplace with special awards for Technology and Remote Work. New graduates are welcome, and formal training is provided.
Requirements
- Bachelor’s degree or Associates Degree preferred
- Reliable Internet Service Provider
- Excellent communication skills
- 0- 5 years exp in customer service-related role
- Tech savvy
- Salesforce exp a plus!
- Passion for technology and helping people
- Strong verbal and written communication skills
- Excellent communication skills with the ability to build quick rapport
- A people person. Must be able to control a conversation and be personable
- Enjoy working directly with customers in a fast-paced environment
- Logical, analytical, and problem-solving skills
- Ability to learn new software/ hardware and adapt to changes in technology
- A self-starter that can work independently and as a team member
- Ability to multi-task
- Has great time management skills
Nice To Haves
- Beauty Industry Knowledge a plus
Responsibilities
- Handles client inquiries by gathering information through inquisitive questioning to identify the nature of the problem.
- Troubleshoots product and training related questions.
- Provides support and training to clients via phone, email, and live chat.
- Embraces active listening skills to understand and advocate for customer needs.
- Documents issues in Salesforce and offers resolutions to ensure client success.
- Stays up to date on Meevo product knowledge and internal business processes.
- Understands and builds technical knowledge of Meevo’s products, integrations, and business scenarios.
Benefits
- Paid Time Off (PTO) and Holidays
- Medical, Dental, and Vision Benefits
- Life Insurance
- Long-Term and Short-Term Disability Insurance
- 401(k) Retirement Plan with 100% match on up to 4%
- Learning & Development Opportunities (Udemy online courses)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
