Business Support Specialist III - Database Admin

First National Bank Alaska•Anchorage, AK

2d•Onsite

About The Position

Start a career with First National Bank Alaska, the Best Place to Work in Alaska as recognized 11 years in a row by Alaska Business magazine readers. Be a part of the success in the Information Technology Department! First National is seeking a Business Support Specialist to actively inventory, catalog and maintain the bank’s enterprise database systems. Position works closely with Information Technology, Information Security, application support teams and business units to implement and maintain database solutions that support the bank. Duties may include: Implements and monitors database maintenance plans, including 3rd party applications Targets index fragments at <= 5% on a daily basis Monitors database availability, capacity, performance and overall health Leads projects related to database security, modernization and encryption. Manages delegated assignments, projects, tasks, and responsibilities of substantial risk and complexity, coordinates allocated resources, and identifies and manages risk by performing the following essential duties and responsibilities. Gathers and analyzes assignment-related information within predetermined scope and inherent risk; develops or assists in developing budget, schedule, and detailed implementation plan; identifies appropriate resources, training needs, and risk management strategies, and coordinates with bank’s management, end users, and vendors. Develops implementation plans in conjunction with the assignment owners, assembles teams, and coordinates individual responsibilities to ensure timely completion of related tasks; communicates with functional area managers regarding status of assignments, including costs and scheduling. Executes and completes assignments ensuring objectives are met; meets quality standards and the production of expected deliverables. Analyzes and reports on the results’ effectiveness, usage, and where applicable, profitability after completion of the assignment, making recommendations for further actions where necessary. Performs workflow analysis to identify labor-intensive tasks and recommends automation and process changes to streamline workflows and to increase resource usage efficiency. Assists in developing of functional area’s plans, goals, objectives, budgets, and procedures. Stays abreast of pertinent federal and state regulations and interacts with compliance staff to ensure assignment components are compliant with all applicable federal and state regulations. Performs other work-related duties as assigned by supervisor. Ensure business unit’s operations comply with bank policy, procedures, and banking regulations (for business unit heads). Ensure you and your delegates have adequate and current compliance training, and ensure training is completed on time. Stat up-to-date on relevant laws and regulations. Ensure you and your delegates comply with bank policies, procedures, laws and regulations. Maintain customer confidence and protect the bank’s operations by identifying and protecting confidential information. May supervise assigned delegates. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, recommending new hires, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Requirements

Bachelor's degree in a business related field and four years progressively responsible business operations experience; or six years progressively responsible business operations experience; or equivalent combination of education/training and experience.
Advanced word processing, database, spreadsheet software experience.
Excellent written and verbal communication skills.
Ability to think critically.
Ability to leverage business metrics.
Ability to effectively manage own and other’s time and priorities and resources.
Ability to handle highly confidential information.
Ability to meet frequent deadlines and time constraints.
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence and procedure manuals.
Ability to effectively present information and respond to questions from managers, customers and the general public.
Ability to work with mathematical concepts such as probability and statistical inference.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms.
Frequently required to talk and hear.
Occasionally required to stand; walk; stoop, kneel, or crouch.
Occasionally lift and/or move up to 25 pounds.
Specific vision ability required includes close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

Banking or related financial industry experience.
Project management experience.
Experience using project management software.

Responsibilities

Actively inventory, catalog and maintain the bank’s enterprise database systems.
Implement and maintain database solutions that support the bank, working closely with Information Technology, Information Security, application support teams and business units.
Implement and monitor database maintenance plans, including 3rd party applications.
Target index fragments at <= 5% on a daily basis.
Monitor database availability, capacity, performance and overall health.
Lead projects related to database security, modernization and encryption.
Manage delegated assignments, projects, tasks, and responsibilities of substantial risk and complexity.
Coordinate allocated resources.
Identify and manage risk.
Gather and analyze assignment-related information within predetermined scope and inherent risk.
Develop or assist in developing budget, schedule, and detailed implementation plan.
Identify appropriate resources, training needs, and risk management strategies.
Coordinate with bank’s management, end users, and vendors.
Develop implementation plans in conjunction with the assignment owners.
Assemble teams and coordinate individual responsibilities to ensure timely completion of related tasks.
Communicate with functional area managers regarding status of assignments, including costs and scheduling.
Execute and complete assignments ensuring objectives are met.
Meet quality standards and the production of expected deliverables.
Analyze and report on the results’ effectiveness, usage, and where applicable, profitability after completion of the assignment, making recommendations for further actions where necessary.
Perform workflow analysis to identify labor-intensive tasks and recommend automation and process changes to streamline workflows and to increase resource usage efficiency.
Assist in developing of functional area’s plans, goals, objectives, budgets, and procedures.
Stay abreast of pertinent federal and state regulations and interact with compliance staff to ensure assignment components are compliant with all applicable federal and state regulations.
Perform other work-related duties as assigned by supervisor.
Ensure business unit’s operations comply with bank policy, procedures, and banking regulations.
Ensure adequate and current compliance training is completed on time.
Stay up-to-date on relevant laws and regulations.
Comply with bank policies, procedures, laws and regulations.
Maintain customer confidence and protect the bank’s operations by identifying and protecting confidential information.
Supervise assigned delegates, including interviewing, recommending new hires, training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.