Business Support Representative

Millennium Systems International•Phoenix, AZ

4d•Remote

About The Position

Early Career role with lots of growth potential! Millennium Systems International is an exciting and dynamic software company based in Parsippany, NJ and was founded in 1987 to provide the beauty and wellness industry with forward-thinking, powerful management software and vital tools. We’ve built a company based on revolutionary technology, outstanding support, and more importantly, a strong passion to educate salon and spa owners on how to sustain success. Our software is utilized in thousands of salons and spas in over 36 countries, processes billions of dollars in transactions per year and is used by hundreds of thousands of users. Millennium Systems International is honored to have been named as a 2025 NJ Top Workplace for the fourth consecutive year. In addition to this core honor, MSI also earned two specialty awards: Top Technology Workplace and Top Remote Workplace, underscoring the company’s culture of innovation and flexibility. If you love interacting with all types of people, enjoy trying to solve problems, and have a knack for engaging with customers then you will be perfect for our clients! We are looking to add experienced, energized, and enthusiastic new team members who like the challenge of working in a fast-paced environment. Formal training is provided for this remote full-time, hourly nonexempt position. This role offers an excellent career growth path. New Grads Welcome!

Requirements

Bachelor’s degree or Associates Degree preferred
Ability to type greater than 35 wpm
Reliable Internet Service Provider
Excellent communication skills
Tech savvy
Salesforce exp a plus!
Must be authorized to work for any employer in the U.S.
We are unable to provide sponsorship.

Nice To Haves

Beauty Industry Knowledge a plus

Responsibilities

Handles client inquiries by gathering information through inquisitive questioning to identify the nature of the problem and troubleshoots product and training related questions.
Support and training are provided to clients via phone, email, and live chat.
Embrace active listening skills to understand and advocate for our customer’s needs.
Document the issue in Salesforce and offering a resolution, so our clients are successful.
Stay up to date on Meevo product knowledge and internal business processes.
Must be able to understand and build technical knowledge of Meevo’s products, integrations, and business scenarios.