Business Support Representative

Millennium Systems International • Phoenix, AZ

5d • Remote

About The Position

Millennium Systems International is seeking an early career Business Support Representative with significant growth potential. This is a remote, full-time, hourly nonexempt position. The company, founded in 1987, provides management software and tools to the beauty and wellness industry and is recognized as a 2025 NJ Top Workplace, including Top Technology Workplace and Top Remote Workplace. The ideal candidate is a people person who enjoys solving problems, engaging with customers, and can thrive in a fast-paced environment. Formal training is provided, and new graduates are welcome.

Requirements

• Passion for technology and helping people
• Strong verbal and written communication skills
• Excellent communication skills with the ability to build quick rapport
• A people person. Must be able to control a conversation and be personable
• Enjoy working directly with customers in a fast-paced environment
• Logical, analytical, and problem-solving skills
• Ability to learn new software/ hardware and adapt to changes in technology
• A self-starter that can work independently and as a team member
• Ability to multi-task
• Has great time management skills
• Ability to type greater than 35 wpm
• Reliable Internet Service Provider
• Excellent communication skills
• Tech savvy
• Must be authorized to work for any employer in the U.S. We are unable to provide sponsorship.

Nice To Haves

• Beauty Industry Knowledge a plus
• Salesforce exp a plus!

Responsibilities

• Handles client inquiries by gathering information through inquisitive questioning to identify the nature of the problem.
• Troubleshoots product and training related questions.
• Provides support and training to clients via phone, email, and live chat.
• Embraces active listening skills to understand and advocate for customer needs.
• Documents issues in Salesforce and offers resolutions to ensure client success.
• Stays up to date on Meevo product knowledge and internal business processes.
• Understands and builds technical knowledge of Meevo’s products, integrations, and business scenarios.

Benefits

• Paid Time Off (PTO) and Holidays
• Medical, Dental, and Vision Benefits
• Life Insurance
• Accidental Death & Dismemberment (AD&D)
• Long-Term and Short-Term Disability Insurance
• 401(k) Retirement Plan with 100% match on up to 4% of contributions
• Learning & Development Opportunities (unlimited access to Udemy’s online courses)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree